1

Hi,

I had avast for a while but it couldn’t detect or remove certain malware when my computer was infected and decided to download malwarebytes which fixed my issue.

I had deleted avast after thinking that I didn’t need it but found it it is good to have both?

So I reinstalled it to my D drive and not my C drive but it is causing some problems. I think its because I had malwarebytes running while installing?

I think some lang file is missing, it wont display properly. I have a link to the photo of avast ui. http://imgur.com/YV7w840

Malwarebytes detect no threat what so ever so I didn’t post the log up here.

I can’t download Farbar Recovery Scan Tool as avast is preventing me from downloading it saying “a suspicious item has been detected”. (Once download is complete the result is fail).

But I have downloaded aswMBR.exe and during the scan I can hear avast in the background saying “threat has been detected” about 5 times. I have attached the scan for this one.

EDIT: upon clicking the “done” button after installation has completed by computer crash and I heard a buzz noise coming from my computer.

2

Malwarebytes is not a replacement for antivirus, there is a ton of stuff it will not detect

I guess mbam detected some PUP? … Avast pup detection is default off

Right click avast tray icon and pause shields before frst download

3

I can’t click or open it unless it checks for update and i click the popup then it opens.

4

Have you done Repair Avast:

  1. Control Panel → Add/Remove programs → Avast
  2. Click on ‘Repair’.
  3. Follow instructions.
  4. Reboot.
5

Uninstall repair nothing works. I have tried all the simple stuff. I get the error using avastclear.exe aswell

The stub cannot run installer/updater executable ‘D:\Program File\AVAST Software\Avast\setup\Sfx\instup.exe’ (code 0x3)

6

Here is the setup log i get when uninstall fails

2015-10-14 11:00:42Infoinstcont[7188,4264]–
2015-10-14 11:00:42Infoinstcont[7188,4264]2015/10/14 11:00:42 START: Avast installer/updater
2015-10-14 11:00:42Infoinstup[7188,4264]Command: ‘“D:\Program Files\AVAST Software\Avast\Setup\Instup.exe” /control_panel /instop:uninstall’
2015-10-14 11:00:42Infoinstup[7188,4264]CPU: Intel(R) Core™ i5-2500K CPU @ 3.30GHz,4
2015-10-14 11:00:42Infoinstup[7188,4264]OS: Windows 7 SP1 x64
2015-10-14 11:00:42Infoinstup[7188,4264]Memory: 36% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:4103496/4194176K free
2015-10-14 11:00:42Infoinstup[7188,4264]DISKs: C:\ - 4GB free / 111GB total
2015-10-14 11:00:42Infoinstup[7188,4264]DISKs: D:\ - 5GB free / 638GB total
2015-10-14 11:00:42Infoinstup[7188,4264]DISKs: E:\ - 0GB free / 0GB total
2015-10-14 11:00:42Infoinstup[7188,4264]DISKs: G:\ - 292GB free / 292GB total
2015-10-14 11:00:42Infoinstup[7188,4264]Running module version: instup.exe - ‘10.2.2218.942’
2015-10-14 11:00:42Infoinstup[7188,4264]Running module version: Instup.dll - ‘10.2.2218.942’
2015-10-14 11:00:42Infosimutex[7188,4264]Checking for the mutex ownership.
2015-10-14 11:00:42Infosimutex[7188,4264]The mutex is signaled. We are owners of the mutex.
2015-10-14 11:00:42Infoinstup[7188,4264]Loading product state
2015-10-14 11:00:42Infoinstup[7188,4264]Guid = 996c48d8-df2d-4bfa-8729-08a054ea60f8, Created = unknown
2015-10-14 11:00:42Infoinstup[7188,4264]Persistent Guid = 16ef829a-8be4-4539-982f-839d3b1e1251, Created = 20:22:33 30.07.2015
2015-10-14 11:00:42Infoinstup[7188,4264]ProductId =
2015-10-14 11:00:42Infoinstup[7188,4264]Edition = 1
2015-10-14 11:00:42Infoinstup[7188,4264]NewEdition = 3
2015-10-14 11:00:42Infoinstup[7188,4264]Installed Part info:
2015-10-14 11:00:42Infoinstup[7188,4264]Latest Part info:
2015-10-14 11:00:42Errorregistry[7188,4264]RestoreFileFromRegistry: CreateFile for ‘D:\Program Files\AVAST Software\Avast\setup\setup.ini’ has failed with code 0 (0x00000000) [The operation completed successfully.].
2015-10-14 11:00:42Infoguiwizard[7188,4264]Running module version: HTMLayout.dll - ‘3.3.2.170’
2015-10-14 11:00:42Infoguiwizard[7188,4264]Loaded module version: D:\Program Files\AVAST Software\Avast\Setup\HTMLayout.dll - ‘3.3.2.170’
2015-10-14 11:00:42Infoguiwizard[7188,4264]Setup gui was successfully started.
2015-10-14 11:00:43Erroravast_connector[7188,4264]Create: LoadLibraryEx(‘Aavm4h.dll’) has failed with code: 126 (0x0000007E) [The specified module could not be found.]
2015-10-14 11:00:44Infoinstupcore[7188,4264]Product uninstallation has started.
2015-10-14 11:00:48Erroravast_connector[7188,4264]Create: LoadLibraryEx(‘AavmRpch.dll’) has failed with code: 126 (0x0000007E) [The specified module could not be found.]
2015-10-14 11:00:48Infoservers[7188,4264]Server definition(s) loaded for ‘C:\Program Files\AVAST Software\Avast\setup\servers.def’: 29 (maintenance:0)
2015-10-14 11:00:48Infoservers[7188,4264]ChooseServer: selected server ‘Download v9864171 AVAST9 Server’ with current url ‘http://v7.stats.avast.com/cgi-bin/iavs4stats.cgi’ of type ‘URL_TYPE_STATS’.
2015-10-14 11:01:08Errorstats[7188,4264]Unable to send statistics with error 0x00009906 (Unable to send statistics with HTTP code 403)
2015-10-14 11:01:08Errorinstup[7188,4264]The product definition (gpb) was not initialized properly. Setup cannot continue.
2015-10-14 11:01:08Infoservers[7188,4264]Server definition(s) loaded for ‘C:\Program Files\AVAST Software\Avast\setup\servers.def’: 29 (maintenance:0)
2015-10-14 11:01:08Infoservers[7188,4264]ChooseServer: selected server ‘Download r1803073 AVAST9 Server’ with current url ‘http://v7.stats.avast.com/cgi-bin/iavs4stats.cgi’ of type ‘URL_TYPE_STATS’.
2015-10-14 11:01:28Errorstats[7188,4264]Unable to send statistics with error 0x00009906 (Unable to send statistics with HTTP code 403)

7

I went to the installation folder and within it the “setup” folder is highlighted blue and its compressed. I can’t uncompress it because i need administration permission but I can’t seem to solve this bit.

8

FIXED! the avast uninstall utility couldn’t access a file in the setup folder due to it being compressed and couldn’t be modified. I gave permission somehow and was able to uncompress it. Then avastclear.exe did its job and safely uninstalled avast.

Will definitely not using avast again.

9

Are you also stop using a good car just because it has gotten a flat tire ?
I would fix the problem and happily drive the car again.

When I look at the log I see a problem.
You really got not enough fee diskspace on C and D