Can't update Avast...

system · 2015-08-25T09:37:54.000Z

Hi!

Need your help. Everytime I start my computer, Avast warns and says I need to update.
When I do the updater stops on step 1 (out of 3) and then after 2 minutes gives me this report:

Result: Values can not be reached. Allready updated.

But I have this version: Release date 2015-05-27 (version 2015.10.2.2218)
which is not the latest one.
What should I do?

Thank you.

/Mike

Asyn · 2015-08-25T09:48:09.000Z

Repair Avast:

Control Panel → Add/Remove programs → Avast
Click on ‘Repair’.
Follow instructions.
Reboot.

system · 2015-08-25T10:56:19.000Z

Excellent
Thank you!

Asyn · 2015-08-25T12:49:46.000Z

You’re welcome.

system · 2015-08-26T08:03:38.000Z

I have the same problem, Avast not in control panel/programs so can’t repair

Asyn · 2015-08-26T08:06:25.000Z

conar686 post:5:

I have the same problem, Avast not in control panel/programs so can’t repair

Which Avast…? (Free/Pro/IS/Premier)
Which version…?
OS…? (32/64 Bit…? - which SP…?)
Other security related software installed…?
Which AV(s) did you use before Avast…?

system · 2015-08-26T08:49:58.000Z

@ conar686

You can choose “Change” and then the option “Repair” shows up.

This did however not solve the problem for me.
Avast (free) still won’t update…
?

Asyn · 2015-08-26T08:52:49.000Z

mickelachlan post:7:

This did however not solve the problem for me.
Avast (free) still won’t update…

OS…? (32/64 Bit…? - which SP…?)
Other security related software installed…?
Which AV(s) did you use before Avast…?

system · 2015-08-26T09:00:13.000Z

Windows 7 / 64 bit. (don’t know which SP, will check it out)
Comodo Firewall.
Avast free user since many years without issues.

Asyn · 2015-08-26T09:01:47.000Z

Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions…!!)
Reinstall Avast with the downloaded installer from point 1.
Reboot.

system · 2015-08-27T08:14:31.000Z

Thanks again Asyn, very nice of you.

Should I uninstall the old version first?

Asyn · 2015-08-27T08:30:43.000Z

Just follow the steps in Reply #9.

system · 2015-08-27T14:11:21.000Z

Cheers.

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