I’ve been using Avast Home edition for quite some time now (thank you for that btw) and I’ve encountered a problem I can not resolve myself.
The program won’t update anymore. I get the message in the red frame saying the program was unable to update when starting windows. When I try to update manually nothing happens. I’ve tried uninstalling it via my control panel but nothing happens. I’ve downloaded a new setup.exe, but I get ‘error 00003: spawning message’.
I tried a system restore, still the same problem
I also downloaded the VSP update installer to no avail I get the following error message:
System Restore may actually make the problem worse.
Try a repair of avast. Add Remove programs, select ‘avast! Anti-Virus,’ click the Change/Remove button and scroll down to Repair, click next and follow.
If that doesn’t work try, uninstall, reboot, install, reboot.
It would probably be best to first Download the latest version of avast http://www.avast.com/eng/download-avast-home.html and save it to your HDD, somewhere you can find it again. Use that when you reinstall.
Download the avast! Uninstall Utility, find it here and save it to your HDD.
Now uninstall (using add remove programs, if you can’t do that start from the next step), reboot.
run the avast! Uninstall Utility, reboot. If step 1 failed it may be necessary to run this from safe mode, once complete reboot into normal mode.
