I just installed Avast 4.0 and obtained a new licence key. I was able to key in the new registration key into the program successfully. However, when I tried updating the antivirus definitions, an error msg appeared saying that there was an error in updating the definitions because the key was eithe invalid or expired.
But the thing is, I just obtained the registration key only. I’m using Zone Alarm Pro and have granted Avast full access to the internet. Can anyone help me? TIA!
First of all make sure Zonealarm Firewall is alowing access to Ashmai, Ashdisp, and Avastsetup so Avast can update.
If that don’t work use copy & paste method to enter it into avast!; keep in mind that this number can´t be used on any server operating system. You have to be logged in Windows with administrators rights (to enter they key).
Also check if your system date is set correctly. The license key is valid for one year, so if you changed the system date to value when the key is expired, it become invalid. In that case set the system date correctly and enter the same license key again.
If that doesn’t work try re-registering it here http://www.avast.com/i_kat_207.php?lang=ENG
–lee
I checked the date on my system and realised dat it was different from my BIOS date. Adjusted it back to current date and hey it worked! Thanx a mil man! ;D
Princess … welcome to the forums! 
Isn’t it great to find help so easily? 
i cant update either,i just downloaded the program yesterday,have the right number in,but every time i get on line i get the package is broken message
me too. same problem. system’s got correct date. for sure i’ve downloaded new licence key for avast. i’m admin, firewall’s ok. still, it can’t download any updates…
to be accurate:
win xp pro, sp1 + all ms updates. avast 4.1, build 4.1.418, czech version.
So you’re also getting the “package is broken” message?
This usually means what it says. I.e., a downloaded file was invalid.
Mimochodem proc nepsat na ceske forum?
Cheers,
Vlk
no. i’m not getting that message. avast just notifies me that the licence key is invalid or expired so it can’t download anything. bios is also set to correct date. should i send you my setup.log file and licence key?
kdyz uz jsem to nacnul tady…
Why not, post the setup.log file from \setup (rename it first to .txt, otherwise the forum SW will refuse uploading it).
BTW what does the About box say about the program/updates expiration?
i’ve checked this before, about box (licence key section) says that check for new updates feature (i’m guessing, czech version:) will expire on September 2005. licence key never expires.
Hello all,
i’ve got a very similar problem. Avast did work for one month with the avast! 4 Home Edition licence key I got by mail. But since today, i got the “The license key for this product is invalid.” message. I post my log to, cause it’s a bit different from your’s.
You need to relicence to get updates. It is true that the programme never expires but to update the virus database you need to re-register annualy and you have currently expired go here http://www.avast.com/i_kat_207.php?lang=ENG
Hi all,
I didn’t found what was the problem. I removed avast and reinstalled it. I used the same key and it works now… ???
Welcome to the forums, kassisto!
It is good to know that you have solved your problem. If something similar should happen again, you might try doing a repair of avast program.
If you are using XP as the OS:
Start > Settings > Control Panel > Add/Remove programs > select Avast anti-virus > Change/Remove > scroll down & select Repair > Ok & follow the directions. You need to be on-line to do this.
Be sure to come back often, learn more, and maybe help others.