Can't update

Avast Free Antivirus / Premium Security
1

Hi , I have a big problem with avast , I can’t update.

When I try to update He says me that he can’t connect and i have this message.

05.11.2006 09:52:12 general: Started: 05.11.2006, 09:52:12
05.11.2006 09:52:12 general: Running setup_av_pro-37c (892)
05.11.2006 09:52:12 system: Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
05.11.2006 09:52:12 system: Computer WinName: HAUT
05.11.2006 09:52:12 system: Windows Net User: HAUT\Cyril
05.11.2006 09:52:12 general: Cmdline: /downloadpkgs /noreboot /silent /progress
05.11.2006 09:52:12 general: DldSrc set to inet
05.11.2006 09:52:12 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
05.11.2006 09:52:12 general: Old version: 37c (892)
05.11.2006 09:52:12 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
05.11.2006 09:52:12 system: Computer DnsName: HAUT
05.11.2006 09:52:12 system: Computer Ip Addr: 192.168.1.2
05.11.2006 09:52:12 internet: SYNCER: Type: use IE settings
05.11.2006 09:52:12 internet: SYNCER: Auth: another authentication, use WinInet
05.11.2006 09:52:12 package: Part prg_av_pro-37c was guessed as installed
05.11.2006 09:52:12 package: Part vps-64504 is installed
05.11.2006 09:52:12 package: Part news-4b was guessed as installed
05.11.2006 09:52:12 package: Part setup_av_pro-37c was guessed as installed
05.11.2006 09:52:12 general: Old version: 37c (892)
05.11.2006 09:52:12 file: SetExistingFilesBitmap: 904->141->141
05.11.2006 09:52:12 general: GUID: 5a50369d-5832-4ea7-949a-97267f1f3cbe
05.11.2006 09:52:12 general: Server definition file for ‘main’ (C:\Program Files\Alwil Software\Avast4\Setup\servers.def) is invalid.
05.11.2006 09:52:12 general: Server definition file for ‘main’ read from LKG copy (C:\Program Files\Alwil Software\Avast4\Setup\servers.def.lkg).
05.11.2006 09:52:12 general: Server definition(s) loaded for ‘main’: 80 (maintenance:0)
05.11.2006 09:52:12 general: SelectCurrent: selected server ‘Download80 AVAST server’ from ‘main’
05.11.2006 09:52:12 package: GetPackages - set proxy for inet
05.11.2006 09:52:12 internet: SYNCER: Type: use IE settings
05.11.2006 09:52:12 internet: SYNCER: Auth: another authentication, use WinInet
05.11.2006 09:52:12 general: Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
05.11.2006 09:52:12 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
05.11.2006 09:52:12 general: Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
05.11.2006 09:52:12 general: Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
05.11.2006 09:52:12 general: progress thread start
05.11.2006 09:52:12 general: progress start - 1
05.11.2006 09:52:12 general: progress start - 2
05.11.2006 09:52:13 general: Used server: http://download80.avast.com/iavs4x
05.11.2006 09:52:13 package: Download servers.def, servers.def.vpu failed with error 0x20000011.
05.11.2006 09:52:13 general: Used server: http://download80.avast.com/iavs4x
05.11.2006 09:52:13 general: Used server: http://download80.avast.com/iavs4x
05.11.2006 09:52:13 file: GetNewerStampedFile:compatCopyFile failed: C:\Temp_av_proI.tm~a00284\onefile, C:\Program Files\Alwil Software\Avast4\Setup\servers.def, error: 0x00000005
05.11.2006 09:52:13 package: Tried to download servers.def but failed with error 0x00000005.
05.11.2006 09:52:13 general: progress end - 1
05.11.2006 09:52:13 general: progress end - 0
05.11.2006 09:52:13 general: progress thread end
05.11.2006 09:52:13 general: Err:Accès refusé.

I use the french version.

Thanks to help and sorry for my awful english.

2
C:\Program Files\Alwil Software\Avast4\Setup\servers.def, error: 0x00000005 05.11.2006 09:52:13 package: Tried to download servers.def but failed with error 0x00000005.
This means that you can't access (error 5) a necessary file to avast to update.

You can download servers.def from here: http://download1.avast.com/iavs4x/servers.def
Save it to C:\Program Files\Alwil Software\Avast4\setup folder
Start the update again.

But, maybe it will be better to check if all other parts of avast are working… rights to access means, generally, wrong installation problems ::slight_smile:

3

I already try with this file and it doesnt work , so I’ll try to reinstall avast.