Can't watch videos on Facebook

Avast Secure Browser Avast Secure Browser for Windows
1

Hello,

I am having this nasty problem from a while ago … when I am browsing Facebook and start watching some video material after the first few seconds the browser refreshes and I receive a message “Sorry, we’re having trouble playing this video.”. When I click the “Try again” button nothing happens.

I thought that it is a FB problem, but when I open the same link in Chrome or Mozilla I can view it normally. This issue happens with most all of the videos :frowning: I have tried cleaning cache and stuff but it still persists. Can you please tell me if you have an idea why do I have this problem and how to fix it?

2

I have the same problem as you. :cry:

3

Same here, it plays for like 3 seconds and then it says “Can’t play this video, Read more”

4

Well, seems like it is not only me … which is some sort of relief ;D Well, jokes aside - hope we will have a solution to our problems soon :slight_smile:

5

Oh good it’s not just me. So basically it’s a problem with the browser right?

6

→ https://forum.avast.com/index.php?topic=249376.msg1585289#msg1585289

7

Same happening here, Avast, please fix this problem…

8

I solved everything after deleting all the files in the hidden folder “C: \ Users \ your account \ AppData \ Local \ AVAST Software \ Browser” Unfortunately, all personal settings and bookmarks are lost

9

Tried that too … still no success :confused: I guess it is related to some vide formats since I have noticed that some short videos are playing.

10

Ok, did someone find another solution to the problem since I tried everything now and still can’t watch the majority of the videos :frowning: ?