Hi Mamma I see you currently have 3 antivirus programmes running… More is not better…
I will assume that you want neither Norton nor AVG. Se we will remove those first and then see how the computer is behaving
Download the following programmes to your desktop :
Norton removal tool https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us
AVG removal tool http://www.avg.com/gb-en/utilities
Then from the control panel > programmes and features uninstall both Norton/Symantec and AVG, you may require a reboot between each one
Once they are both removed then run each removal tool that is on your desktop. Again reboots may be needed
Then run a fresh OTL scan for me please so that I can see what is what. Let me know what your current problems are as well