Change the Green Activate button behavior after new version update.

Alikhan · 2017-03-23T16:07:40.000Z

abottjen2 post:1:

Change the Activate button behavior after new version update. After the installation of the new version of Avast, you restart the machine. Upon booting up you get this box which welcomes you to the new version.

There is then a big green “Activate” button. Which some might think they should click to “Activate the free version” When in fact, it starts a process to switch the user over to the Internet Security 30 day trial" … this feels extremely deceptive.

I think the green Activate button should AT LEAST give you the option to choose between the free or the paid.

I don’t see that changing.

The user needs to read what action they are taking. If they choose the trial, during the trial or when it finishes, they can revert back to the free version.

DavidR · 2017-03-23T16:55:06.000Z

Sorry I’m with the OP on this the Activate button is misleading/confusing, when it comes directly after a program update.

It should be clear that it is for Activating the Trial and not Activating the program update you have just installed.

This really is no different to one of the avast ads ‘Activate Firewall’ some may thing that ‘their firewall’ needs activating, not that you are talking a path to the Upgrade to a paid avast version with a firewall.

abottjen2 · 2017-03-23T17:07:20.000Z

Here is a less confusing mockup

https://c2.staticflickr.com/4/3791/33568062436_7f35a73bb5_c.jpg

DavidR · 2017-03-23T17:59:50.000Z

abottjen2 post:4:

Here is a less confusing mockup

https://c2.staticflickr.com/4/3791/33568062436_7f35a73bb5_c.jpg

Your image URL doesn’t display in the post. Using the posts reply/quote I copied the image location, however, trying to connect to it results in an error page.

hxxps://s.yimg.com/pw/images/en-us/photo_unavailable.png

abottjen2 · 2017-03-23T18:01:15.000Z

Try clicking this.

https://c2.staticflickr.com/4/3791/33568062436_7f35a73bb5_c.jpg

I see the image in my view up above.

DavidR · 2017-03-23T18:49:06.000Z

No still the same, I have RequestPolicy add-on and that seeks permission for redirection and that URL sees a redirection to the s.yimg.com/pw/images/en-us/photo_unavailable.png. Allowing the redirection just displays the error.

You can attach imaged to your posts, when using the reply window click the ‘Attachments and other options’ to attach your image.

abottjen2 · 2017-03-23T18:54:56.000Z

Ah yes, here it is… I was actually looking for it when I made my first post but didn’t see it.

DavidR · 2017-03-23T18:59:35.000Z

And the ‘No thanks - close this window,’ could do with being more prominent and a button rather than text (side by side with equal prominence.

Alikhan · 2017-03-23T19:11:38.000Z

The changes you suggest make it more simple for sure but I almost certain they won’t change that due to business reasons.

abottjen2 · 2017-03-23T19:29:26.000Z

Alikhan post:10:

The changes you suggest make it more simple for sure but I almost certain they won’t change that due to business reasons.

Exactly, their profits would take a nose dive. What’s evident from the Green activate button is that part of their business relies heavily on the “uneducated user”, who when prompted to will accidently install the Internet Security Version and then when the 30 days expire will buy it because they think they have too.

DavidR · 2017-03-23T19:34:47.000Z

Alikhan post:10:

The changes you suggest make it more simple for sure but I almost certain they won’t change that due to business reasons.

That is certainly their choice and business.

But do you think people fooled/tricked into getting the trial version are going to be happy with that and actually follow through and pay for it.

Am I really that out of touch with the average person on how they view these things.

If they did happen to purchase after the trial I hope they have their eyes open for the auto renewal/payment side also.

bob3160 · 2017-03-24T16:53:24.000Z

I’m sorry but I don’t see what’s so misleading with this button ???

http://screencast-o-matic.com/screenshots/u/Lh/1490374247504-39634.png

It definitely mentions a trial and below the option to close the window.
I may not like the fact that the ad is there but I can’t find anything misleading about it.

DavidR · 2017-03-24T17:42:43.000Z

bob3160 post:13:

I’m sorry but I don’t see what’s so misleading with this button ???

http://screencast-o-matic.com/screenshots/u/Lh/1490374247504-39634.png

It definitely mentions a trial and below the option to close the window.
I may not like the fact that the ad is there but I can’t find anything misleading about it.

There is nothing with that image, if only that was the button on the avast screen, but this is a mock up by the OP of what it ‘should’ look like for clarity.

The real button just has Activate and how many think that relates to activating your FREE version.

bob3160 · 2017-03-24T18:03:51.000Z

DavidR post:14:

bob3160 post:13:

I’m sorry but I don’t see what’s so misleading with this button ???

http://screencast-o-matic.com/screenshots/u/Lh/1490374247504-39634.png

It definitely mentions a trial and below the option to close the window.
I may not like the fact that the ad is there but I can’t find anything misleading about it.

There is nothing with that image, if only that was the button on the avast screen, but this is a mock up by the OP of what it ‘should’ look like for clarity.

The real button just has Activate and how many think that relates to activating your FREE version.

Here’s the actual from the video I made:

http://screencast-o-matic.com/screenshots/u/Lh/1490378452413-98111.png

It still states it’s a trial and if you’re not interested, use the No thanks option.
Granted, the one the user created would certainly be a lot clearer but that’s not usually what happens.

system · 2017-03-25T21:10:17.000Z

Thanks for the alert abbotjen2, and thanks for clearing that up bob3160! I need to update my engine.

Does Avast still offer the offline downloader, so I don’t have to download all the add-ons?

I’m thinking if you automatically download the updated engine or use the offline method, the download is still 200+MB and once downloaded either way you can turn off the options. I don’t remember being able to “not download” those add-ons using the offline downloader, is that about right?

Thanks ahead of time!

DavidR · 2017-03-25T21:20:52.000Z

See https://forum.avast.com/index.php?topic=197955.0 for information on the latest version and links to the full off-line installation files.

mchain · 2017-03-25T22:03:00.000Z

abottjen2 post:8:

Ah yes, here it is… I was actually looking for it when I made my first post but didn’t see it.

Nice work on your image. What it should look like.

I think you should be working for avast.

bob3160 · 2017-03-26T18:10:41.000Z

mchain post:18:

abottjen2 post:8:

Ah yes, here it is… I was actually looking for it when I made my first post but didn’t see it.

Nice work on your image. What it should look like.

I think you should be working for avast.

Te problem is getting it approved by e-commerce.

abottjen2 · 2017-04-05T16:21:36.000Z

bob3160 post:15:

DavidR post:14:

bob3160 post:13:

I’m sorry but I don’t see what’s so misleading with this button ???

http://screencast-o-matic.com/screenshots/u/Lh/1490374247504-39634.png

It definitely mentions a trial and below the option to close the window.
I may not like the fact that the ad is there but I can’t find anything misleading about it.

There is nothing with that image, if only that was the button on the avast screen, but this is a mock up by the OP of what it ‘should’ look like for clarity.

The real button just has Activate and how many think that relates to activating your FREE version.

Here’s the actual from the video I made:

http://screencast-o-matic.com/screenshots/u/Lh/1490378452413-98111.png

It still states it’s a trial and if you’re not interested, use the No thanks option.
Granted, the one the user created would certainly be a lot clearer but that’s not usually what happens.

Was that on a clean install or after an upgrade? Actually it must have been on a clean insta… this is what I saw when I upgraded someone to the new avast moments ago

abottjen2 · 2017-04-05T16:40:50.000Z

Here is a screenshot of what you see when your first install Avast Free (Not an upgrade) to activate Avast Free you must click on green “Activate” button. Conditioning the user much?

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