Thank you for the kind words about the people in the forum. They are greatly appreciated. I would send another email to support with a copy of what you already sent and inquire. That email addy for support is: support@avast.com . I can’t answer to why you haven’t gotten a reply by email. I have sent a link of the this thread to the Alwil Team and someone should respond. Hopefully VLK or igor can answer this question. I hope this helps.