Charged 49.99

system · 2017-04-08T16:56:41.000Z

I’ve just seen my bank account is showing Avast charged me 49.99 when I already had a license that’s to last until 2021. Why?

Eddy · 2017-04-08T16:57:41.000Z

https://www.avast.com/faq.php?article=AVKB24

And on a note, there are no licenses that are valid till 2021.

Asyn · 2017-04-08T16:58:49.000Z

Hexide post:1:

…I already had a license that’s to last until 2021.

Is it legit…?

system · 2017-04-08T17:07:05.000Z

I bought a code from ebay.

Asyn · 2017-04-08T17:09:38.000Z

Hexide post:4:

I bought a code from ebay.

Well, that might be the problem.
→ https://www.avast.com/faq.php?article=AVKB26

system · 2017-04-08T17:11:08.000Z

http://imgur.com/a/PGFAB

That’s what the subscriptions look like.

http://imgur.com/a/PGFAB if the picture hasn’t worked this is a link to it.

Asyn · 2017-04-08T17:14:03.000Z

Attach your screenshot, some of us won’t follow external links.

system · 2017-04-08T17:16:23.000Z

http://imgur.com/a/PGFAB

I’ve tried but it’s not working.

Asyn · 2017-04-08T17:17:56.000Z

http://www.mcshield.net/personal/magna86/Images/avast_1.png

system · 2017-04-08T17:19:57.000Z

This is the image.

Asyn · 2017-04-08T17:22:23.000Z

Follow the link in Reply #4.

system · 2017-04-08T17:25:08.000Z

If I bought a fake license then why have I been charged £50? I wanted to remove my payment details but I can’t figure it out. Are you saying there’s no way for me to get my money back?

Asyn · 2017-04-08T17:26:14.000Z

Hexide post:12:

If I bought a fake license then why have I been charged £50? I wanted to remove my payment details but I can’t figure it out. Are you saying there’s no way for me to get my money back?

Contact sales (as mentioned in the FAQ).

system · 2017-04-08T17:32:44.000Z

I’ll do that, Thanks for your help.

Asyn · 2017-04-08T18:06:31.000Z

You’re welcome.

chris... · 2017-04-08T18:37:41.000Z

Hexide post:12:

If I bought a fake license then why have I been charged £50? I wanted to remove my payment details but I can’t figure it out. Are you saying there’s no way for me to get my money back?

Maybe because you have 2 other licenses ??? in add to fake (seen on your screen) , not expired.
Charge maybe for real “in use” avast license ?
Valid till : 02/24/2019 (686 days remaining )
Auto-renewal:Enabled

Announcements