Charged for no subscription

christyan · 2017-01-16T18:18:52.000Z

Hi,

On 11th November 2016 I subscribed for 2 months trial with Avast and unsubscribed on 3rd December 2106 as I had purchased a new laptop with Anti-virus installed. However, it seems that I mistyped my email address thus receiving no confirmation or order ID from Avast.

Last week after the end of the trial period, Avast automatically charged me £39.99.

I have emailed them 4 times concerning this and unfortunately received only automated reply asking me for my full address which I have provided but to no avail.

Can somebody suggest how can I can get past the automated replies and get to real people? I am a customer after all (since they have charged me even if it is for nothing)!!!

Any help will be much appreciated.

Eddy · 2017-01-16T18:25:02.000Z

https://www.avast.com/faq.php?article=AVKB24

christyan · 2017-01-16T19:39:55.000Z

Hi,

Thanks for the reply.

When I click on the link “Forgot your order ID?”, I am asked to “Please enter your email address and the last 5 digits of your credit card used in your Avast order to search for your Order ID” and presented with text box for email and another one for last 4 digits of the credit card.

Unfortunately I can’t remember the email address I gave. Hence, when I enter the last 4 digits of the credit card and click on “find order”, I am prompted to “Enter an valid value:” for email address (which of course I don’t remember).

Any other solution?

Thanks.

Pondus · 2017-01-16T19:52:01.000Z

https://support.avast.com/support/tickets/new

DavidR · 2017-01-16T20:01:27.000Z

OK you may have mistyped the email address, try giving the email that you were trying to type in. There may well be some common typos that can still be found, e.g. if the domain name is wrong but your email name is correct. They could try to search on the name and last 4 digits of the credit card number.

Whilst they may not have asked for it, if there is a text window available for other info, try to give the date and time (plus time zone), product you were purchasing, cost, etc. Any thing that you can think of that may help.

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