Charged for Software but Not Provided by Avast

system · 2017-02-12T22:32:14.000Z

I recently purchased software from Avast however, I accidently missed one letter in my email address. Consequently, I have been charged the subscription but not received the software. I have been trying to resolve this with Avast multiple times but I am getting no responses (only automatic ones which are of no use).

I need some help with this.

Thanks

Eddy · 2017-02-12T22:39:08.000Z

We can’t help you with on this webboard.
You need to create a ticket and ask avast to change the email address to the correct one.

DJBone · 2017-02-12T22:45:34.000Z

Create a ticket: https://support.avast.com/support/tickets/new

DJBone

system · 2017-02-12T23:47:47.000Z

I have done that twice now with no help from Avast.

Pondus · 2017-02-12T23:53:24.000Z

steve_h post:4:

I have done that twice now with no help from Avast.

when did you do it?

Ticket system work according to first in / first out, if you create a new you are put back in line

Have notified avast team, check back tomorrow for a reply
You may post your ticket ID numbers here

system · 2017-02-13T00:09:18.000Z

Ticket No. 700089 posted on 5, 6, 7, 8 Feb, and still no resolution as at 12 Feb.
Ticket No. 710281 posted on 12 Feb, received a reply email that has no solution, just asking that I provide my postal address, which I have done previously when asked on 5, 6, 7 & 8 Feb.

Just seem to be going around in circles with no resolution. It appears that once I receive the email asking for my postal address, that’s where it ends. No further assistance.

DavidR · 2017-02-13T00:16:31.000Z

steve_h post:4:

I have done that twice now with no help from Avast.

Please don’t create multiple topics on the same issue, especially in unrelated sub-forum, stick with this one.

The support ticket system is on a first in first out, submitting multiple tickets isn’t helping and could just be pushing back down the order. Currently support tickets are handled between 1 - 5 workings days.

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