Checking ticket status/my tickets

system · 2017-09-19T20:08:56.000Z

Hello,

I recently sent a ticket but I couldn’t really find an option where it could be tracked or whatsoever. Is there any way to that? Or will I be notified by e-mail when it’s processed?

Thanks.

Eddy · 2017-09-20T00:10:48.000Z

Open https://my.avast.com and all tickets are listed there including their status.

system · 2017-09-20T16:53:24.000Z

Under which option is it because I couldn’t find it there. Sorry if a bit dumb

Eddy · 2017-09-20T17:44:41.000Z

It was not under any option.
It showed right away on the page when I visited the page while I was logged in here.
Now it doesn’t show, but I am on a tablet now and not on my PC.
Could be that is the difference.
Check if you get to see them if you go to https://support.avast.com/ while logged in.

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