Chrome and Firefox infected by Roll Around Ads

Viruses and worms
1

Hello, everyone. Last night I was using Chrome when it closed completely on its own. I didn’t think it was a big deal, so I just reopened it - that’s when all these Roll Around Ads started popping up all over the place. I opened Firefox and saw it was infected, too. Then I went to bed angry. :stuck_out_tongue:

When I got up I immediately turned on my laptop. Upon boot-up, Avast detected the infection and removed it through Browser Clean-Up. I thought that was the end of it, but when I opened Chrome none of my previous tabs would load. Gave up after 15 minutes and re-launched Chrome only to see those damn ads again.

Please help!

2

Hi Wendigo. Welcome to the forums.

Follow this guide: http://forum.avast.com/index.php?topic=53253.0

… and attach ( Do not copy/paste ) logs for Malwarebytes ( MBAM ), Farbar Recovery Scan Tool ( FRST ), and aswMBR.exe.

an expert in the removal of malware will help you. You Have to be patient. Most specialists are located in Europe and it is already late there so you may have an answer tomorrow.

3

While waiting for the qualified removal expert to appear, you can read here: http://www.virusresearch.org/remove-roll-around-ads-chrome-firefox-ie/

polonus

4

Thanks, guys. I’ve attached the logs (hope I did this right).

5

Could you let me know what problems remain after this

CAUTION : This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:

CreateRestorePoint: AppInit_DLLs-x32: c:\progra~3\browse~1\25976~1.107\{c16c1~1\mngr.dll => "c:\progra~3\browse~1\25976~1.107\{c16c1~1\mngr.dll" File Not Found Startup: C:\Users\Carlos Perez\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\OpenOffice.org 3.1.lnk ShortcutTarget: OpenOffice.org 3.1.lnk -> C:\Program Files (x86)\OpenOffice.org 3\program\quickstart.exe (No File) HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION URLSearchHook: HKU\S-1-5-21-3164655423-2978212877-2041880795-1000-{637FE20B-9A5B-4F51-B1BE-D10045625B40}-0 - (No Name) - {E312764E-7706-43F1-8DAB-FCDD2B1E416D} - No File URLSearchHook: HKU\S-1-5-21-3164655423-2978212877-2041880795-1001 - (No Name) - {E312764E-7706-43F1-8DAB-FCDD2B1E416D} - No File URLSearchHook: HKU\S-1-5-21-3164655423-2978212877-2041880795-1002-{637FE20B-9A5B-4F51-B1BE-D10045625B40}-0 - (No Name) - {E312764E-7706-43F1-8DAB-FCDD2B1E416D} - No File SearchScopes: HKU\S-1-5-21-3164655423-2978212877-2041880795-1000-{637FE20B-9A5B-4F51-B1BE-D10045625B40}-0 -> {5AA2BA46-9913-4dc7-9620-69AB0FA17AE7} URL = http://search.alot.com/web?q={searchTerms}&pr=prov&client_id=68DEE32001CB16F4006A0ADA&install_time=2010-06-28T19:02:06Z&src_id=11511&camp_id=-3&tb_version=2.5.9001.490 BHO-x32: No Name -> {E312764E-7706-43F1-8DAB-FCDD2B1E416D} -> No File Toolbar: HKLM - No Name - {CC1A175A-E45B-41ED-A30C-C9B1D7A0C02F} - No File Toolbar: HKU\S-1-5-21-3164655423-2978212877-2041880795-1000-{637FE20B-9A5B-4F51-B1BE-D10045625B40}-0 -> No Name - {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File Toolbar: HKU\S-1-5-21-3164655423-2978212877-2041880795-1000-{637FE20B-9A5B-4F51-B1BE-D10045625B40}-0 -> No Name - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File Toolbar: HKU\S-1-5-21-3164655423-2978212877-2041880795-1001 -> No Name - {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File Toolbar: HKU\S-1-5-21-3164655423-2978212877-2041880795-1001 -> No Name - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File Toolbar: HKU\S-1-5-21-3164655423-2978212877-2041880795-1002-{637FE20B-9A5B-4F51-B1BE-D10045625B40}-0 -> No Name - {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File Toolbar: HKU\S-1-5-21-3164655423-2978212877-2041880795-1002-{637FE20B-9A5B-4F51-B1BE-D10045625B40}-0 -> No Name - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File FF user.js: detected! => C:\Users\Danny\AppData\Roaming\Mozilla\Firefox\Profiles\41jaoqlx.default\user.js [2015-03-12] 2015-03-12 01:25 - 2015-03-13 19:36 - 00000000 ____D () C:\ProgramData\2a617352-d396-46a3-a71b-5d89535356cf 2015-03-12 01:25 - 2015-03-13 05:39 - 00000000 ____D () C:\Program Files (x86)\Roll Around 2015-03-13 05:39 - 2012-06-27 22:23 - 00000000 ____D () C:\Program Files (x86)\Yontoo Layers Runtime 2015-03-13 05:39 - 2010-06-28 14:02 - 00000000 ____D () C:\Program Files (x86)\PriceGong 2015-03-13 05:39 - 2009-12-08 21:21 - 00000000 ____D () C:\Program Files (x86)\Free Offers from Freeze.com 2015-03-13 05:39 - 2009-04-28 01:00 - 00000000 ____D () C:\Program Files (x86)\Dealio Toolbar C:\Users\Priscilla\AccessibleMarshal.dll C:\Users\Priscilla\audacity-win-unicode-1.3.9.exe C:\Users\Priscilla\crashreporter.exe C:\Users\Priscilla\DesktopConnectorSetup.exe C:\Users\Priscilla\freebl3.dll C:\Users\Priscilla\js3250.dll C:\Users\Priscilla\Lame_v3.98.2_for_Audacity_on_Windows.exe C:\Users\Priscilla\LGUSBModemDriver_Eng_WHQL_Ver_4.9.4_All.exe C:\Users\Priscilla\mozcrt19.dll C:\Users\Priscilla\nspr4.dll C:\Users\Priscilla\nss3.dll C:\Users\Priscilla\nssckbi.dll C:\Users\Priscilla\nssdbm3.dll C:\Users\Priscilla\nssutil3.dll C:\Users\Priscilla\plc4.dll C:\Users\Priscilla\plds4.dll C:\Users\Priscilla\smime3.dll C:\Users\Priscilla\softokn3.dll C:\Users\Priscilla\sqlite3.dll C:\Users\Priscilla\ssl3.dll C:\Users\Priscilla\updater.exe C:\Users\Priscilla\xpcom.dll C:\Users\Priscilla\xul.dll C:\Users\Public\AlexaNSISPlugin.5028.dll Task: {1C453C77-EA09-46F7-B9E1-1BA86103916F} - System32\Tasks\RunAsStdUser Task => Iexplore.exe http://www.alot.com/toolbar/intro?src_id=11231 RemoveProxy: EmptyTemp: CMD: bitsadmin /reset /allusers

Save this as fixlist.txt, in the same location as FRST.exe

https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG

Run FRST and press Fix
On completion a log will be generated please post that

THEN

Please download AdwCleaner by Xplode onto your desktop.

[*]Close all open programs and internet browsers.
[*]Double click on AdwCleaner.exe to run the tool.
[*]Click on Scan.
[*]After the scan is complete click on “Clean”
[*]Confirm each time with Ok.
[*]Your computer will be rebooted automatically. A text file will open after the restart.
[*]Please post the content of that logfile with your next answer.
[*]You can find the logfile at C:\AdwCleaner[S0].txt as well.

6

FRST was fixing my computer, but then it froze. Would it be okay if I close it and try again later?

7

Did it appear to freeze whilst it was deleting temporary files ?

If so close the programme and a fixlog should appear on the desktop

8

Alright, I closed it. Not sure if it finished the job. Sorry, but I can’t post the log right now because I need to get to work. I’ll have to get back to it late in the evening. Hope that is okay.

9

Of course :slight_smile:

10

OK, here are the new attachments. It seems like the Roll Around Ads have been removed from Firefox (yes!). Unfortunately, Chrome is still infected. :frowning:

On the bright side, my computer is running much more smoothly than before. ;D

11

OK Chrome is deeply infected, so we will replace Chrome

Re-install Chrome

  1. If you have bookmarks, let’s save them by exporting them - Export Bookmarks
  2. Then I need you to go Google Sync and sign into your account
  3. Scroll down until you see the “Stop and Clear” button and click on the button. At the prompt click on “Ok”
  4. Now we need to uninstall chrome.
    Note: When asked about user data or settings you must remove this also so please check the box.
  5. Restart the computer and reinstall chrome, You can download The latest version from here - Google Chrome
  6. Import your bookmarks back into Chrome
  7. Sign back in to your Chrome browser so that your bookmarks sync with your online account.
12

Thank you for all your help. ;D Everything is totally clean.

Now I can finally relax! Been feeling anxious all weekend.

13

Subject to no further problems :slight_smile:

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:

Remove tools

Download and run Delfix
Select the options as shown

https://dl.dropboxusercontent.com/u/73555776/delfix.JPG

: Keep Java Updated :

WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article

I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)

If you do need to keep Java then download JavaRa
Run the programme and select Remove Java Runtime. Uninstall all versions of Java present
Once done then run it again and select Update Java runtime > Download and install Latest version

https://dl.dropboxusercontent.com/u/73555776/javara.JPG

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

CryptoPrevent install this programme to lock down and prevent crypto ransome ware

https://dl.dropboxusercontent.com/u/73555776/CryptoPrevent.JPG

Malwarebytes.

Update and run weekly to keep your system clean

Unchecky

Click on the link above to be taken to Unchecky.com
click the very large Download button.
click Save
Click Open folder
Right click on the Unchecky_setup and choose to Run as Administrator
Once open click the Install button.
Then click on Finish
Unchecky is now installed and will help you keep unwanted check boxes unchecked, this is a fire and forget programme :wink:

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To learn more about how to protect yourself while on the internet read this little guide Best security practices Keep safe :wave:

14

All done and no problems whatsoever. Again, thank you for all your help! :slight_smile:

15

My pleasure :slight_smile: