Chrome Crashing Because of Avast (ashShell)

Avast Free Antivirus / Premium Security
1

Last two days,
Google Chrome gives a error and here the Windows log;

Faulting application name: chrome.exe, version 80.0.3987.132, time stamp: 0x5e59c95a
Faulting module name: ashShell.dll, version 20.1.5069.0, time stamp: 0x5e4bd38a
Exception code: 0x40000015
Fault offset 0x00000000000f00f7
Faulting process id:: 0xad4
Faulting application start time: 0x01d5f31d64bf4c8b
Faulting application path:: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Faulting module path: C:\Program Files\AVAST Software\Avast\ashShell.dll
Report ID:: a2aff53b-5f10-11ea-8f9d-df83a61907fd

2

More information needed.
What Operating System?
What version of Avast?
What other security programs are installed?

3

Hi,
I’m using,
Windows 7 Ultimate 64-bit
Latest version of Avast Free Antivirus.
I’m just using Avast as a security software.

Chrome crashing 5-6 minutes later after start browsing websites.

4

Try the following.

Repair Avast:
Open the Avast User Interface > Menu > Settings > Troubleshooting > Repair App. > Restart the Computer or,
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204

If Repair doesn’t fix the problem, try the following:
If your Avast settings are not the default settings and you want them restored after the Clean Install, follow this before removing Avast.
https://goo.gl/TXjM7h
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A

5

Did Windows create a dump for that crash? If so, could you please provide it?

6

Hi goemon01,
can you try to type chrome://crashes/ into chrome url bar. If Crash reporting is disabled than enable it an than you will be able to see chrome crashes.

Dumps are usually collected into folder : %LOCALAPPDATA%\Google\Chrome\User Data
Try to find *.dmp files

see https://www.chromium.org/for-testers/bug-reporting-guidelines/reporting-crash-bug

7

I think these instructions are meant for goemon01