Although I’m very content with avast! and have recommended it and installed it for at least 14 friends, I have a complaint!
Why doavast! have the installation boxes for Google Chrome checked in the new update? I have payed for avast! and I’m certainly not content, when they try to “fool” me to do an extra installation and especially one I don’t want. If I have a free version, I can take it, but not in the paid one.
I want us paid customers make our own decisions, what to install or not.
Why dont you just uncheck the box…
Of course I did, but that’s not the point.
Most people just click on “Finish”, especially those who aren’t used to computers and they are many. Suddenly they’ve got a software, they haven’t got a clue how they got or how to use.
As I said, if I have a free version, I can take it, but not in my paid version. I bought avast! - period.
I totally agree with you and actually wasn’t aware that the Chrome install was pre-checked on the paid version.
The computer on which I installed avast! IS already has Chrome installed as it’s default browser so that option never came up.
If I remember correctly, the paid version shouldn’t even have Chrome bundled in. That is unless they changed it recently.
I have AIS and Google Chrome install is definitely offered as Opt-Out during any program update or install.
Bundling implies that it is incorporated within the avast installation file, which it isn’t.
The chrome download and installation happens after the avast install (if you don’t opt-out).
I have for a very long time objected to the policy of pre-checked choices like this. They should always be opt-in, that way for whatever reason omission (didn’t read what is displayed on the screen) or accident, for some reason a screen isn’t displayed (bug) the pre-checked options ends up downloading chrome.
Yup, I used the wrong word. But I’m sure I read somewhere that Chrome isn’t included with the paid versions.
Quoting Lukas.Hasik from here… : https://feedback.avast.com/responses/i-dont-want-google-chrome
“we don’t install Chrome without a notice - it’s opt-out. However it’s offered only to FREE and trial users. If you are paying customer which provided the license during install you shouldn’t see this offer at all…”
This is not true. I have Avast Internet Security and have to uncheck Google Chrome on every program update. It’s been this way since I first installed AIS.
Had to do the same with Avast pro. Before I decided to install chrome, now i have to untick (Google Toolbar)
I have kept chrome installed as a back up browser.
Cheers
I think that there is some confusion here.
As far as not offering it to paid users, this is as far as I’m aware a recent policy. It wouldn’t go that far back, so saying it has happened in the past isn’t what this statement is about.
Since the chrome opt-out appears in the very first installation screen (certainly on the free version), then there would have been no option to enter the paid license. So I don’t know how this is meant to work as it is a but like the Chicken and the Egg, which cane first.
I pay for a license that is for three computers. Those three have OS XP, Windows 7 and Windows 8. All three were installed from avast!´s link, which you get AFTER you’ve payed for the licenses - all from the same place, where you get the license number. I can’t even imagine, that it’s the same version as the free. If so, it would have been much easier to send the license number by email.
All the installations acted in different ways, when they were installed - they even looked different. The XP installation installed Chrome automatically, which I had to uninstall afterwards. Nothing to be checked or unchecked on that PC.
The Windows 7 PC was the one I wrote about, when I started this topic. I had to remove the, already, checked alternative. Besides that, the text about Chrome was written with tiny, tiny letters. That installation also wanted to add a toolbar, which I didn’t need either.
In the third and last, the Windows 8 PC, I had to decline the option. If just clicking the Continue button, I would have had Chrome installed. Besides that, the Swedish translation was sooo bad - instead of Avböj (Decline), the button had the text Stanna (Stop) - very confusing, unless you haven’t experienced that earlier. Just wonder if this is done on purpose to confuse users???
Anyway, I’m rather irritated of the way we customers are treated by avast! - first by “fooling” us to install unwanted software, secondly by not answering us, when we are contacting them. Theey need to improve - we’re the one paying their wages!
DavidR,
I had to uncheck the Google Chrome Opt-Out when I updated to 9.0.2008 and again when I updated to 9.0.2011. I’d say that’s current enough to indicate that the issue is still current.
That really is the problem and what my point 2. is all about; how does avast know in the very first installation screen that you are a paid user (not a trial) if you do a clean install (no license would have been input/applied).
I may be that the avast installation setup file may well be able to (check) do this if you either update from the UI or install over the top of an existing version. But I can’t see how it could do it in a clean install.
avast! should know, as you, after you’ve paid, get the link and license number and that ought to be a “clean version”.
This time I payed a bit late, two weeks after the old payed version had ended and, as it was a completely new version (according to avast!), it didn’t install over the old version.
that ought to be a "clean version".I agree that the request to install Chrome should [b]not[/b] appear in the paid version of avast! However, it's still a clean version since the installation of Chrome isn't a part of the avast! installation but a separate function which can be averted.
How is it going to know if you have paid or not at the time you install the program ?
The installation setup file is entirely separate from the license file which comes by email.
Doing an install over the top (even if it were allowed in this case) of the existing avast version your old license had expired.
Google Chrome is offered as Opt-Opt, even when updating AIS thru the AvastUI. There is no attempt to check whether it’s updating a paid version of Avast or not. I guess it’s not worth Avast’s effort to do so.
Wrong about the license file. I did NOT get it via email. I got a link (by email) to a page, where I got the license code and from where I could download my three licenses.