Cleaning up DH's mess

system · August 29, 2012, 5:36pm

First, let me say that if this is a 2nd post of mine, I apologize. My previous post seemed to disappear.

I’ve tried avast and Microsoft Security Scanner to try and clean up my husband’s laptop, but every time a file goes into the vault, more threats pop up. Hopefully I got the logs right. Help is greatly appreciated.

Malwarebytes Anti-Malware 1.62.0.1300
www.malwarebytes.org

Database version: v2012.08.29.05

Windows Vista Service Pack 2 x86 NTFS (Safe Mode/Networking)
Internet Explorer 9.0.8112.16421
Shawn :: WCHS-LAPTOP [administrator]

8/29/2012 11:07:20 AM
mbam-log-2012-08-29 (11-07-20).txt

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 5
C:\Windows\Installer{ff24043d-55f8-5ce9-a20a-8337d9b4b888}\U\00000004.@ (Rootkit.Zaccess) → Quarantined and deleted successfully.
C:\Windows\Installer{ff24043d-55f8-5ce9-a20a-8337d9b4b888}\U\00000008.@ (Trojan.Dropper.BCMiner) → Quarantined and deleted successfully.
C:\Windows\Installer{ff24043d-55f8-5ce9-a20a-8337d9b4b888}\U\000000cb.@ (Rootkit.0Access) → Quarantined and deleted successfully.
C:\Windows\Installer{ff24043d-55f8-5ce9-a20a-8337d9b4b888}\U\80000000.@ (Rootkit.0Access) → Quarantined and deleted successfully.
C:\Windows\Installer{ff24043d-55f8-5ce9-a20a-8337d9b4b888}\U\80000032.@ (Rootkit.0Access) → Quarantined and deleted successfully.

(end)

essexboy · August 29, 2012, 6:49pm

Hi lets try for a kill in one

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL

[*]Under the Custom Scans/Fixes box at the bottom, paste in the following

https://dl.dropbox.com/u/73555776/OTL_Fix.GIF

:OTL
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - No CLSID value found.
O2 - BHO: (no name) - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - No CLSID value found.
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - No CLSID value found.
O3 - HKLM\..\Toolbar: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No CLSID value found.
O3 - HKU\S-1-5-21-896563456-366598114-1574872433-1000\..\Toolbar\WebBrowser: (no name) - {462BE121-2B54-4218-BF00-B9BF8135B23F} - No CLSID value found.
O3 - HKU\S-1-5-21-896563456-366598114-1574872433-1000\..\Toolbar\WebBrowser: (no name) - {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No CLSID value found.
O3 - HKU\S-1-5-21-896563456-366598114-1574872433-1000\..\Toolbar\WebBrowser: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No CLSID value found.
O3 - HKU\S-1-5-21-896563456-366598114-1574872433-1000\..\Toolbar\WebBrowser: (no name) - {D4027C7F-154A-4066-A1AD-4243D8127440} - No CLSID value found.
O4 - HKU\S-1-5-21-896563456-366598114-1574872433-1000..\Run: [riaop] C:\Users\Shawn\riaop.exe /j File not found

:Reg
[HKEY_CLASSES_ROOT\CLSID\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InprocServer32] 
""="%systemroot%\system32\wbem\wbemess.dll" 
[-HKCU\Software\Classes\clsid\{12d0253a-7c96-815c-11e0-3034bbd97cc0}] 
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS]
"DisplayName"="@%SystemRoot%\\system32\\qmgr.dll,-1000"
"ImagePath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\
  74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,\
  00,76,00,63,00,68,00,6f,00,73,00,74,00,2e,00,65,00,78,00,65,00,20,00,2d,00,\
  6b,00,20,00,6e,00,65,00,74,00,73,00,76,00,63,00,73,00,00,00
"Description"="@%SystemRoot%\\system32\\qmgr.dll,-1001"
"ObjectName"="LocalSystem"
"ErrorControl"=dword:00000001
"Start"=dword:00000002
"DelayedAutoStart"=dword:00000001
"Type"=dword:00000020
"DependOnService"=hex(7):52,00,70,00,63,00,53,00,73,00,00,00,45,00,76,00,65,00,\
  6e,00,74,00,53,00,79,00,73,00,74,00,65,00,6d,00,00,00,00,00
"ServiceSidType"=dword:00000001
"RequiredPrivileges"=hex(7):53,00,65,00,43,00,72,00,65,00,61,00,74,00,65,00,47,\
  00,6c,00,6f,00,62,00,61,00,6c,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,\
  67,00,65,00,00,00,53,00,65,00,49,00,6d,00,70,00,65,00,72,00,73,00,6f,00,6e,\
  00,61,00,74,00,65,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,\
  00,00,53,00,65,00,54,00,63,00,62,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,\
  00,67,00,65,00,00,00,53,00,65,00,41,00,73,00,73,00,69,00,67,00,6e,00,50,00,\
  72,00,69,00,6d,00,61,00,72,00,79,00,54,00,6f,00,6b,00,65,00,6e,00,50,00,72,\
  00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,49,00,6e,00,\
  63,00,72,00,65,00,61,00,73,00,65,00,51,00,75,00,6f,00,74,00,61,00,50,00,72,\
  00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,00,00
"FailureActions"=hex:80,51,01,00,00,00,00,00,00,00,00,00,03,00,00,00,14,00,00,\
  00,01,00,00,00,60,ea,00,00,01,00,00,00,c0,d4,01,00,00,00,00,00,00,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS\Parameters]
"ServiceDll"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,\
  00,74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,\
  71,00,6d,00,67,00,72,00,2e,00,64,00,6c,00,6c,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS\Performance]
"Library"="bitsperf.dll"
"Open"="PerfMon_Open"
"Collect"="PerfMon_Collect"
"Close"="PerfMon_Close"
"InstallType"=dword:00000001
"PerfIniFile"="bitsctrs.ini"
"First Counter"=dword:00000774
"Last Counter"=dword:00000784
"First Help"=dword:00000775
"Last Help"=dword:00000785
"Object List"="1908"
"PerfMMFileName"="Global\\MMF_BITS_s"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS\Enum]
"0"="Root\\LEGACY_BITS\\0000"
"Count"=dword:00000001
"NextInstance"=dword:00000001

:Files
C:\Windows\system32\services.exe 
C:\Windows\assembly\GAC\Desktop.ini 
C:\Windows\Installer\{ff24043d-55f8-5ce9-a20a-8337d9b4b888}
C:\Users\Shawn\AppData\Local\{ff24043d-55f8-5ce9-a20a-8337d9b4b888}
ipconfig /flushdns /c
netsh int ip reset c:\resetlog.txt  /c
ipconfig /release /c
ipconfig /renew /c

:Commands
[purity]
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]

[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

THEN

Download and Install Combofix

Download ComboFix from one of the following locations:
Link 1
Link 2

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

[*]Double click on ComboFix.exe & follow the prompts.
[*]Accept the disclaimer and allow to update if it asks

http://img.photobucket.com/albums/v706/ried7/NSIS_disclaimer_ENG.png

http://img.photobucket.com/albums/v706/ried7/NSIS_extraction.png

[*]When finished, it shall produce a log for you.
[*]Please include the C:\ComboFix.txt in your next reply.

Notes:

Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.

Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now

system · August 29, 2012, 8:20pm

I copied the code, clicked Run Fix, and things seemed to be running fine, but then a pop up said OTL had stopped working and I had no choice but to click End Program. It’s been about ten minutes, hard drive light is flashing, and there’s nothing on the desktop. Not sure what I should do now…please advise. Thanks so much for the help!

essexboy · August 29, 2012, 9:30pm

Reboot the computer please and continue to Combofix

system · August 29, 2012, 11:22pm

After rebooting, I got the log below. Ran combo fix with no problems–log is attached. Computer seems to be running fine, but avast isn’t running yet to give me pop up threat alerts every few minutes. Should I turn avast back on and see what happens? Thank you!

system · August 30, 2012, 12:48am

I restarted avast and am very happy to report that not only are things running normally, but also there have been no threat alerts. I think this mess might be cleaned up! Please let me know if there is anything else I should do. Thank you so very much for your assistance.

system · August 30, 2012, 10:27am

Crap, maybe this isn’t over. I ran a boot scan before going to bed, and upon waking this a.m., found 7 files had been moved to the vault. A little window popped up saying the version of Windows is not genuine. It is and nothing like that has ever popped up to my knowledge. That stayed in the background in the lower right of the screen while everything else loaded. Things still seemed to be working okay until I got into IE’s history, when a blue screen popped up. I barely had time to begin reading it before the computer restarted. After restarting, the alert about windows not being genuine did not reappear. The only thing I can think of that I did differently is that the computer prompted me to let Java updater continue, and I said yes. I’ve been clicking no. Help, please!

essexboy · August 30, 2012, 2:08pm

The files that Avast quarantined were they in the following folders Qoobox and OTL_Moved files ?

Could you run a fresh OTL scan please

system · August 30, 2012, 3:03pm

I thought there were 7, but there are only 6 new files in the vault, and they are in fact all OTL_Moved files. New OTL log is attached.

Thank you!

essexboy · August 30, 2012, 4:51pm

OK they were all quarantined earlier from the first OTL run, so they were impotent, just so much code ;D

How is the computer behaving now ?

system · August 30, 2012, 5:08pm

Seems to be okay. The only funny thing that happened was that I went to wake it up and it rebooted. I didn’t touch anything that might have caused it. Reboot was normal, though, and things seem to be working fine and there have been no threat warnings. Is this ordeal over?

Other than making sure that all shields are active in avast, definition updates are automatic and scans are scheduled (currently set at weekly), is there anything else I should do before turning this laptop back over to my husband?

essexboy · August 30, 2012, 9:05pm

Follow the little spiel below to clean up and secure the computer ;D

Subject to no further problems

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean

A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:

Run OTL
[*]Under the Custom Scans/Fixes box at the bottom, paste in the following

:Commands [resethosts] [emptytemp] [Reboot]

[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done

Remove ComboFix

[*]Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
[*]In the Run box, type in ComboFix /Uninstall (Notice the space between the “x” and “/”) then click OK

http://i1224.photobucket.com/albums/ee362/Essexboy3/Misc%20screen%20shots/CF_Uninstall-1.jpg

[]Follow the prompts on the screen
[]A message should appear confirming that ComboFix was uninstalled

Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.

We will now confirm that your hidden files are set to that, as some of the tools I use will change that

[*]Go to control panel
[*]Select folder options (Appearance > Folder options in category view)
[*]Select the View Tab.
[*]Under the Hidden files and folders heading select Do not show hidden files and folders.
[]Click Yes to confirm.
[]Click OK.

http://users.telenet.be/bluepatchy/miekiemoes/images/javaicon.gif

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.

Upgrading Java:

[] Go to this site and click Do I have Java
[] It will check your current version and then offer to update to the latest version

SPRING CLEAN

To manually create a new Restore Point

[*]Go to Control Panel and select System
[*]Select System
[*]On the left select System Protection and accept the warning if you get one
[*]Select System Protection Tab
[*]Select Create at the bottom
[*]Type in a name i.e. Clean
[*]Select Create

Now we can purge the infected ones

[*]GoStart > All programs > Accessories > system tools
[*]Right click Disc cleanup and select run as administrator
[*]Select Your main drive and accept the warning if you get one
[*]For a few moments the system will make some calculations
[*]Select the More Options tab
[*]In the System Restore and Shadow Backups select Clean up
[*]Select Delete on the pop up
[]Select OK
[]Select Delete

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

http://img233.imageshack.us/img233/7729/mbamicontw5.gif

Malwarebytes. Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit

[*]Microsoft Windows Update

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?

Keep safe

system · August 31, 2012, 2:13am

All done and things are running as they should! Thanks for everything! ;D

essexboy · August 31, 2012, 12:35pm

My pleasure ;D

Cleaning up DH's mess

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