Cleanup doesn't work !

Asyn · 2017-06-29T09:24:12.000Z

Hi, are you sure about that…!?
Nobody would test a beta, if one needs to buy a license.

system · 2017-06-29T09:29:33.000Z

Asyn post:10:

Hi, are you sure about that…!?
Nobody would test a beta, if one needs to buy a license.

I’m sure.
I tried my Cleanup activation numbers & it said invalid.
I don’t have a license.
The only options left were to buy a license or Exit, which closed the program.

Asyn · 2017-06-29T09:30:15.000Z

OK, best you report it in the beta thread.

system · 2017-06-29T09:32:13.000Z

ok.

Asyn · 2017-06-29T09:35:35.000Z

Thanks.

system · 2017-06-29T09:39:12.000Z

Already done.

Asyn · 2017-06-29T10:29:28.000Z

David550 post:15:

Already done.

Good job, you got a reply: https://forum.avast.com/index.php?topic=204702.msg1404805#msg1404805

system · 2017-06-29T10:35:04.000Z

I already read it.
The person said they have experienced the same issue & are working on fixing it.
He said he would be in touch with me when it gets fixed.
Of course, I was told the same thing about the version I already have & they never did contact me.

Asyn · 2017-06-29T10:39:41.000Z

Yep, let’s hope it’ll get fixed soon…

system · 2017-06-29T10:41:38.000Z

If they don’t get the problems fixed nobody will test the beta…

Asyn · 2017-06-29T10:45:47.000Z

David550 post:19:

If they don’t get the problems fixed nobody will test the beta…

Absolutely. I already mentioned it in the beta thread, let’s continue there.

system · 2017-06-29T10:48:00.000Z

Asyn post:20:

David550 post:19:

If they don’t get the problems fixed nobody will test the beta…

Absolutely. I already mentioned it in the beta thread, let’s continue there.

ok.
I’m notified of new posts on both threads.

system · 2017-06-29T22:48:09.000Z

I have same problem.
I purchased the cleanup licence and activated on avast free antivirus but process does not start.

So I downloaded the beta version of it and tried to enter the activation code but it says its incorrect activation code.
What should I do now.

system · 2017-06-29T23:07:22.000Z

kyuhyong post:22:

I have same problem.
I purchased the cleanup licence and activated on avast free antivirus but process does not start.

So I downloaded the beta version of it and tried to enter the activation code but it says its incorrect activation code.
What should I do now.

I just started a ticket here—

https://support.avast.com/support/tickets/new?form=3

The page said I would be contacted soon.
You might want to ask for help there too.

EDIT— The response I got —

http://s6.postimg.org/d18ix095d/screenshot_399.jpg

system · 2017-07-04T13:54:42.000Z

Thanks, I submitted an issue report as you suggested.
Hope they can solve this problem soon.

system · 2017-07-04T14:56:19.000Z

kyuhyong post:24:

Thanks, I submitted an issue report as you suggested.
Hope they can solve this problem soon.

I got a reply.
They used the money I paid on Cleanup Premium to extend my Avast Premier for 8 months.
I’m happy with that. ;D

They were a little slow responding but did respond.

Eddy · 2017-07-04T15:13:45.000Z

Yes it takes cough some time for avast to respond but eventually they will.

I’ve said it in other threads, tools like CleanUp don’t do anything you can’t do already natively with the OS.
It can help doing some things faster, but that is all.

If you (or anyone else) really want to use such a tool, I recommend CCleaner (pretty good and free).

As every system/user is different, a simple batch file that removes what the user wants will work real nice.

system · 2017-07-07T20:54:39.000Z

I have same problem can’t complete functions, and I can’t find a way to contact support without accessing total care at $79 per call! Really? The product doesn’t work and customers can’t report and obtain refunds for defective or broken products!

Eddy · 2017-07-07T21:05:44.000Z

You can simply create a ticket and it is free.

https://www.avast.com/faq.php?article=AVKB24

system · 2017-07-07T21:41:28.000Z

Same issue for me!!! >:( >:( >:(

I introduce a ticket…

Tonakir

Announcements