Cleanup doesn't work !

system · 2017-06-29T09:39:12.000Z

Already done.

Asyn · 2017-06-29T10:29:28.000Z

David550 post:15:

Already done.

Good job, you got a reply: https://forum.avast.com/index.php?topic=204702.msg1404805#msg1404805

system · 2017-06-29T10:35:04.000Z

I already read it.
The person said they have experienced the same issue & are working on fixing it.
He said he would be in touch with me when it gets fixed.
Of course, I was told the same thing about the version I already have & they never did contact me.

Asyn · 2017-06-29T10:39:41.000Z

Yep, let’s hope it’ll get fixed soon…

system · 2017-06-29T10:41:38.000Z

If they don’t get the problems fixed nobody will test the beta…

Asyn · 2017-06-29T10:45:47.000Z

David550 post:19:

If they don’t get the problems fixed nobody will test the beta…

Absolutely. I already mentioned it in the beta thread, let’s continue there.

system · 2017-06-29T10:48:00.000Z

Asyn post:20:

David550 post:19:

If they don’t get the problems fixed nobody will test the beta…

Absolutely. I already mentioned it in the beta thread, let’s continue there.

ok.
I’m notified of new posts on both threads.

system · 2017-06-29T22:48:09.000Z

I have same problem.
I purchased the cleanup licence and activated on avast free antivirus but process does not start.

So I downloaded the beta version of it and tried to enter the activation code but it says its incorrect activation code.
What should I do now.

system · 2017-06-29T23:07:22.000Z

kyuhyong post:22:

I have same problem.
I purchased the cleanup licence and activated on avast free antivirus but process does not start.

So I downloaded the beta version of it and tried to enter the activation code but it says its incorrect activation code.
What should I do now.

I just started a ticket here—

https://support.avast.com/support/tickets/new?form=3

The page said I would be contacted soon.
You might want to ask for help there too.

EDIT— The response I got —

http://s6.postimg.org/d18ix095d/screenshot_399.jpg

system · 2017-07-04T13:54:42.000Z

Thanks, I submitted an issue report as you suggested.
Hope they can solve this problem soon.

system · 2017-07-04T14:56:19.000Z

kyuhyong post:24:

Thanks, I submitted an issue report as you suggested.
Hope they can solve this problem soon.

I got a reply.
They used the money I paid on Cleanup Premium to extend my Avast Premier for 8 months.
I’m happy with that. ;D

They were a little slow responding but did respond.

Eddy · 2017-07-04T15:13:45.000Z

Yes it takes cough some time for avast to respond but eventually they will.

I’ve said it in other threads, tools like CleanUp don’t do anything you can’t do already natively with the OS.
It can help doing some things faster, but that is all.

If you (or anyone else) really want to use such a tool, I recommend CCleaner (pretty good and free).

As every system/user is different, a simple batch file that removes what the user wants will work real nice.

system · 2017-07-07T20:54:39.000Z

I have same problem can’t complete functions, and I can’t find a way to contact support without accessing total care at $79 per call! Really? The product doesn’t work and customers can’t report and obtain refunds for defective or broken products!

Eddy · 2017-07-07T21:05:44.000Z

You can simply create a ticket and it is free.

https://www.avast.com/faq.php?article=AVKB24

system · 2017-07-07T21:41:28.000Z

Same issue for me!!! >:( >:( >:(

I introduce a ticket…

Tonakir

system · 2017-07-21T20:45:20.000Z

I know a few with the same problem.

I have got to ask though, why is an Anti-virus programme trying to do all these things?
Why do you not stick to stopping Viruses, Malware and Ransomware a thing I would expect an Anti-virus to do?
In short protecting computers, but be the best at it instead of adding things that can be had for free elsewhere.

Be the best at what you set yourselves to do.

system · 2017-07-21T20:49:40.000Z

At the end of the day I don’t mind an advert at the start of a free edition and an advert at the end when I finish.
That way it would pay for a very good free edition that stops everything an Anti-virus should stop.
All this extra things should be on another programme from Avast.

Keep it simple.

Eddy · 2017-07-21T22:05:46.000Z

First of all real anti-virus software hasn’t been developed for many years.

Secondly CleanUp is not a anti-malware tool.
It is a tool to CleanUp things on your system e.g. temporary files, obsolete registry entries etc.

There is nothing wrong for a company to produce multiple products.

DavidR · 2017-07-21T23:22:08.000Z

Eddy post:32:

Secondly CleanUp is not a anti-malware tool. It is a tool to CleanUp things on your system e.g. temporary files, obsolete registry entries etc.
There is nothing wrong for a company to produce multiple products.

I have no problem with companies developing other programs, but when they put cripple-ware (not fully functioning unless you pay) in the product when it really has no security function anyway.

system · 2017-07-22T11:48:01.000Z

DavidR post:33:

Eddy post:32:

Secondly CleanUp is not a anti-malware tool. It is a tool to CleanUp things on your system e.g. temporary files, obsolete registry entries etc.
There is nothing wrong for a company to produce multiple products.

I have no problem with companies developing other programs, but when they put cripple-ware (not fully functioning unless you pay) in the product when it really has no security function anyway.

Exactly my point.
Why try to do more than stop a Virus (not that there are a lot around these days), stop Malware and try to stop Ransomware.
All the rest are just pointless and quite often are poorly designed without proper tick boxes to select what to get rid of.
Outdated Software; okay, flag it up, but open the programme to get the update, often doing it through software does not work anyway.

A good Firewall that is easy to use and password protected to go with Anti-virus, Anti-malware Malware, and a good Anit-Cyber attacker is of much more value that a load of gimmicks.
Especially when you only make this available on paid for versions.
Stick to what you are best at and try to be the best at it.

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