Avast Cleanup is not cleaning up on my LG Nexus 5X. It reports cache data to clear and when I press the button it goes through the motions of cleaning, but actually no cache is cleared.
What exact Android version ?
What exact version of CleanUp ?
Is the device rooted ?
Any other security software installed ?
Android 6.0 security patch level 1 November 2015.
Avast Cleanup 1.3.1 scanner updated 30 October 2015.
Only Avast security products installed (Battery Saver,Cleanup, Mobile Security).
Not rooted.
There are some problems known with the latest AMS, but till now I never seen/heard about a problem with Cleaner.
To me it seems avast should have a closer look at this.
Does it happen with the “quick clean” as well as you select the extended clean ?
It’s the quick clean that’s not working - I haven’t tried the advanced cleaning
Try the advanced cleaning and see if it works or not.
Hi, sorry for late response. Please update to latest version (1.4.3) which brings support for Android 6 which was not present in previous version and it was the cause of problem you described.