Cleanup premium gets stuck

Avast Cleanup
1

Cleanup premium doesn’t work anymore, it’s stuck in the “we’re doing our magic” part, it takes hours but it doesn’t finish the cleanup operation…since I activated the Cleanup premium back in january, it has always worked fine, but now it’s been days and I’m starting losing my patience >:( … the only thing that comes to mind it’s an avast automatic update a couple of days ago, but I don’t think it could be responsible for the Cleanup malfunction…any advice? Thanks.

2

Update to the latest version (17.6.2310): https://forum.avast.com/index.php?topic=208020.0

3

Hi got the latest version and the problem is the same, cleanup premium just gets stuck either on the scanning process or on the cleaning process

4

Contact support: https://support.avast.com/support/tickets/new

5

After yesterday’s update does not finish cleanup work.
Does anyone know any solution?

6

I HAVE DONE EVERY THING I CANNOT GET IT TO WORK CORRECTLY! SENT SCREEN SHOTS WITH SUPPORT TICKET AND YET ITS COUNTING DOWN TO EXPIRATION DATE… WILL SOMEBODY PLEASE ANSWER ME?

7

hi

same issue here!
cleanup is running … and running… blocked at step1!
all software updated …

8

Hallo, bei mir stoppt seit 2 Tagen der Balken von Avast cleanup nach ca. 30%. Ich habe eine Meldung von 1,2 GB Junkdateien, die nicht gelöscht werden!!!

9

Hi guys, did you reboot after the update…!?

10

Yes Asyn, I rebooted after retrieving the updates. I assume that most of us were wise enough to reboot.
It’s i.m.o. rather frustrating when we are referred to Avast support and humiliating when asked whether we rebooted.

Avast will have to come up with an answer soon. >:(

11

It seems I’m not the only one with this issue. What’s wrong with avast these days?! I submitted a ticket, and I’m trying to check the status…and it gets stuck there too! So, I can’t run the cleanup premium I paid for (and my laptop definetely need it to this point), and I can’t even check whether the support team is dealing with it or not. Disappointing…to say the least

12

euh.neuhofen, this is a English forum

Michelle42,
stop with your random posts please.
If you want help/support start your own thread in the correct forum and provide details.

Jackal,

and my laptop definetely need it to this point
CleanUp is doing nothing you can't already do yourself. Such tools only speed-up some things but do not clean as thorough as a human can do. For now I suggest you use CCleaner (for as long as avast doesn't screw that one up too).
13

My CleanUp Premium does not open at all :-\ :-\ :-\ :-\

it just loads and does not open

14

Hi guys, it has been forwarded to the devs. Cheers

15

thank you

16

Yes issue showed it self right after the update.
Avast somehow manages to mess up Clean up every once in a while. A couple of updates ago, it got stuck at optimizing registiry. Now it gets stuck in the previous step.
/facepalm

17

I’m having same issue, seems like every time there is a big update it doesn’t work

18

See Reply #13. (More on Monday…)

19

NOW IT IS ASKING ME TO INSTALL BUT IT FAILS TO DOWNLOAD…

HOPE IT WILL BE FIXED

20

I have same problem!
I’m searching solution but not now!