I’m a new Avast user and seem to have got myself into a mess. Not that bad really, but a small mess just the same. On my original installation a few days ago, my first scan gave me some trojans. Of course I sent them to the chest and then deleted them. Only to have them put back in the chest after reboot. Today I uninstalled Avast, cleared all Avast traces, and low and behold the three files are back in the chest. The three files are: kernel32.dll, winsock.dll, and wsock32.dll shown in system files and all chest files. The folder path for all 3 files is C:windows\system 32. On checking that file, the 3 files are all still in that folder. Scans now do not show any virus or trojans, I come up clean. Is there any way I can get these 3 items to not show in chest? I notice in the chest file folder, the 3 files are in the chest data folder along with an index.xml. I thought deleting these might be the answer, but they must be protected and I can’t delete them. Is there anything I can do? Otherwise, I’m very happy with Avast. To tell the truth I switched from AVG, trialed nod32, trialed comodo, trialed kaperskey, and found Avast to be head and shoulders above them all! Thanks for any help I can get with this issue.
These three files should always be in the chest. See http://forum.avast.com/index.php?topic=34999.0 for example. Just do a search in the forum for e.g. kernel32.dll and you will see lots of forum items about it.
Thanks for the information! I’ll just be content to leave them there forever!
The only area of concern is the Infected Files section of the chest, these are files detected by avast that you have elected to send to the chest.
There is no rush to delete anything from the chest (Infected Files section), a protected area where it can do no harm. Anything that you send to the chest you should leave there for a few weeks. If after that time you have suffered no adverse effects from moving these to the chest, scan them again (inside the chest) and if they are still detected as viruses, delete them.