The AMS Maintenance tool shows the same incorrect counts and dates as the license file. It is why we took a closer look at the license file to begin with.

The AMS Maint. tool and license file after renewal say:

  • Professional Edition 428 to Oct 19 2012 issued Aug 19 2011
  • Server Edition 8 to Oct 19 2012 issued Aug 19 2011
  • Network Client 30 to Oct 19 2012 issued Aug 19 2011
  • Network Client 30 to Oct 20 2011 issued Aug 20 2010
  • Network Client 368 to Oct 19 2012 issued Aug 19 2011

The original file had:

  • Professional Edition 214 to Oct 20 2010 issued Aug 20 2010
  • Professional Edition 214 to Oct 20 2010 issued Aug 20 2010
  • Server Edition 4 to Oct 20 2010 issued Aug 20 2010
  • Network Client 214 to Oct 20 2010 issued Aug 20 2010

The license file is not corrupt. All sections and keys are there, and the AMS tool accepts it as valid. The counts and dates are all wrong and that is not something that could happen in transit (and a damaged attachment can’t really happen without it leaving obvious traces in the mail server logs.)

We can not buy online because Alwil will not sell >200 licenses without going through a reseller (and we picked ours through Alwil’s “find a reseller” tool, not via an arbitrary web search.) My first step was to go back to our reseller, but they do not generate the license keys. Alwil does, so only Alwil can fix the problem and they are not responding at all. I’ll try our reseller again and have them resend the license file, but I do not expect to receive anything different.

In the end, I am still trying to find a way to get a hold of someone at Alwil.

Edit: the support site is finally letting me in. Let’s see if we can get things going now…