Clients Loosing License Info

Avast Business Avast Endpoint Protection
1

We are running:
Avast! Endpoint Protection Suite Plus
Product type: 2
License count: 55
Subscription valid till: 1/16/2014

Program version: 7.0.1455

Lately it seems, typically once a day (around lunch time) all the clients firewalls turn off and if you open the client it tells you the license expired on 1/16/2013. However, if I go in to group settings before I open the client and disable the firewall, wait about 10 - 15 seconds and then go back and re-enable the firewall, all the clients update their license info and are fine for the next 24 hours or so.

This only seems to be affecting the the clients and not the servers as I never see yellow exclamation points on them under network indicating their firewalls have been disabled.

What could be causing this and how can I fix it?

2

I am going to make an assuption here that you are managed using avast! console, and your license file has more than 1 line item in it!

3

Yes, the “Program Version” above is for the “Avast! Small Office Administration” Console.

The license file is 2KB and opens fine in Notepad and has multiple lines of text.

4

double click license file from any system running avast! Does it have more than 1 line item (drop down for different products, and / or different dates)?

5

Here is what I get:

http://farm9.staticflickr.com/8088/8577329271_900ce588dd.jpg

6

Clients have since stopped loosing licenses but I am still plagued by what caused this and wondering if it will happen again…

EDIT: I spoke too soon. It happened again. :frowning:

7

Open your license file and make sure it does not reference more than one product. If it does it will need to be corrected by avast support.

8

Thank you for your reply Mac but as you can see in the image I posted above, it only references the one product.

9

The screenshot is not the licensefile itself. Open the file License.avastlic with notepad

10

#-----------------------------------------------------------------------------

AVAST Software License File: 100794220

DO NOT EDIT THIS FILE - ANY CHANGES WILL INVALIDATE THE LICENSE!

Thank you for your purchase/trial of AVAST Software products.

Should you have any questions about this file,

please write to support@avast.com.

#-----------------------------------------------------------------------------

[Certificates]

License file publisher

IssuedBy=AVAST Software a.s.

Customer name (license holder)

CustomerName=****** <@.*>

Customer number

CustomerNumber=########

Name of customer company

CustomerCompany=**********

Number of licensed products (covered by this file)

CertificateCount=1

Section for licensed product 1

[Certificate0]

Name of product: avast! Endpoint Protection Suite Plus

Feature=AV_NETCP

License creation date: Jan 16, 2013

Issued=##########

License expiry date:

ValidThru=0

Update license expiry date: Jan 16, 2014

UpdateValidThru=##########

Number of licensed items

LicenseCount=55

License Identifier

LicenseId=----*********

Reseller Identifier

ResellerId=####

Product type

0 = Standard

1 = Non-profit organization

2 = Government/Healthcare

3 = OEM

7 = Not for resale

9 = Education

10 = Subscription

12 = Avast recommendation

LicenseType=2

*Certain Items redacted for obvious reasons

11

This actually looks OK. I will flag this thread for hopeful follow up from one of the avast team members.

12

I’m thinking it might be tied to the “Deploy/update avast! clients…” default job that hangs from time to time. Right now it is stuck at 0% since noon on 4/5/2013

Is there a good way to stop/kill this job without restarting the server?

13

To answer my own question here, I found you can kill the process Avast.Sbc.Service.exe and it will restart itself and in the process kill any stuck jobs.

I don’t particularly like doing this but it is a temporary workaround until you can reboot the server after-hours.

14

After dealing with this for a longer period of time and gathering more information, the problem definitely seems tied to the default “Deploy/Update avast!” job. This job is scheduled to run at noon every day and that is precisely when clients see the Yellow exclamation mark on their avast! icon indicating the firewall has been disabled. When checking on the server, this job is hung at 0% and will be stuck for days at a time until the server is rebooted or the process is killed.
Other deploy jobs with the same settings but targeted to individual computers succeed with no problems.
I will attempt to disable the default deploy/redeploy job and re-create it and see if this helps. In the mean time, does anyone know what could be causing the problem or at least know a way to see where the job is hanging?