I have just received a message in another forum and here’s the translation into English:
[b]George Yves[/b],
By the way can't you tell me the reason for messages "Command timed out" when sending commands to Anti-Theft from the site when using my smartphone? Internet is enabled, my smart is not sleeping, root is provided, the firewall does not block it. The operator is Megafon. In this case, it works via WiFi but not via mobile Internet (and the mobile connection does not allow diagnostics of my account - it shows timeout message). Other applications use Internet normally.
Maybe it's a too little time-out for Anti-Theft? If so, it may be worth it to put in the settings?
I don’t know what to tell him about the problem. Maybe somebody can?
Hello,
I suppose you already executed “Fix connection problems” in Anti-Theft → avast! Account
further diagnosis on my end is hardly possible without direct access to the device.
But - I have some hints for you:
disconnect from the online account and reconnect from within Anti-Theft (Anti-Theft → avast! Account)
try to connect through different internet connections (other WiFi’s for example)
make sure you have the latest Version of avast! Mobile Security and Anti-Theft installed.
if you can’t manage to connect to the online account it’s not /that/ bad. In case of emergency - when the phone gets lost - I would recommend using SMS commands anyway. They are much more reliable and work even without internet access.
I also experience some commands not going through on my private device. If I try a day or an hour later - it works. The problem isn’t on your, or our side.
It’s Google Cloud to Device Messaging - a service provided by google that we use to communicate with the installation.
Sometimes the command messages don’t make it to the device and the command just times out. Or the command message arrives at the device, the command is executed - but the return message (confirming the reception) doesn’t arrive at the server.
It’s actually a google problem - we can hardly improve this.