Comment faire pour entrer en contact avec avast

system · 2017-08-19T23:42:39.000Z

Je n’ai plus l’antivirus avast que j’avais pris pour 30 jours en essaie. Puis, apprend que avast a fait une demande de paiement sur ma carte crédit.
J’essaie depuis plusieurs jours de rentrer en contact avec eux, mais impossible, il me demande mon Numéro de commande mais je le trouve plus et donc impossible d’être en contact avec eux. Que faire je ne veux pas payer pour un produit que je n’utilise pas.
Tout vos conseil serais bien apprécier.
Voici mon email lyneetalain@hotmail.com

Merci pour tout

Alain

Asyn · 2017-08-20T07:15:40.000Z

Please post English here, else use the forum section for your language.
→ https://forum.avast.com/index.php?board=21.0

ModérateurFR · 2017-08-21T09:29:10.000Z

Bonjour Lyneetalain,

Vous pouvez contacter le support Avast via cette adresse : https://fr.support.avast.com/support/tickets/new?form=3

Il est recommandé de mentionner votre email dans le corps de votre message ainsi que toute information utile.

Il reviendra alors vers vous dès que possible.

Bien à vous,

Le ModérateurFR

system · 2017-08-21T14:52:26.000Z

I have exactly the same problem as this person, but in English! I can’t seem to get any response from Avast! They keep sending me emails to say my auto-renewal of a licence has failed because my credit card has expired. Fine, but when I follow their instructions to update my credit card, the form simply does nothing, nada, zilch, zip. I have submitted a help ticket and even emailed them my new details. Have had one automated response saying they’re a bit busy at the moment, but really it has been too long and this is not good enough.

Avast needs to provide an instant chat help service for its paid-up users, or some other way to contact them other than just by email, because I’m left feeling exasperated by this system. Alternatively, users’ saved credit card should simply be part of their secure account profiles, so that users can easily update that info themselves whenever they want. Lots of other services allow for this, and many others have a chat help function.

At the end of tether on this one, thinking we’re going to have to migrate to a different antivirus provider sadly.

Eddy · 2017-08-21T14:56:34.000Z

avast is busy switching to another support system, so yes you need to have patience after submitting a ticket.
As alternative you can contact the payment processing company.

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