Hey, guys I have avast 4.8 home edition, and my comp gets suffocated every 3 or 4 minutes. In the task manager it says ashservice.exe is using my memory up to 60% or 70%. If I try to terminate the program I get access denied warning message. Why is this happenung all of a sudden, and what to do to mend this? Thanks.
What other programs do you have running at the time ?
What other security programs do you have installed ?
Are you downloading any P2P stuff, etc. ?
Is the avast icon rotating when this high CPU activity is happening ?
How long does it last ?
Are you sure it is ashservice.exe (I believe you mean ashServ.exe), as there is no file of that name associated with avast ?
The ashServ.exe is the main scanning engine of avast and the self-defence module won’t let you kill it.
The guidelines for solving of the problem “ashServ.exe using too much CPU” has always been the same:
- Check if the avast tray icon is spinning (while CPU usage is high)
- If it is, click it (wait for the dialog box to open), and check which file is being scanned (the Last Scanned field); the Scanned Count value should be increasing (spinning icon means a scan is in progress)
- Find out which of the providers is scanning the file (click “Details” button and check out the Last Scanned value for each of the providers). The most common providers that may cause this are Standard Shield, P2P Shield and IM Shield.