I renewed my PC protection at £24.99 for a year for 3 PCs, today.
I couldn’t download the license key to my kids’ two laptops so called technical support.
A chap called Reman told me that it was a common problem and that he would need remote access to my laptops to fix the problem.
He took control and came back 5 minutes later and said there was a registry problem preventing this running, a registry problem from McAfee, and told me that even if I have never had McAfee it creates conflicts on my laptop.
He then proceeded to try and sell me a one off clean up package for £79.00.
This is a brand new laptop, he deliberately did this whilst in control of my laptop to force me into paying.
When I told him I would take it to a local PC engineer and have a registry clean for £25 he told me not to do this, that it would not work, and that only Avast have the “tools” to do this clean up properly. He told me that 80-90% of customers who go elsewhere come back for a proper job.
I asked him to provide me with evidence of these statistics which he could obviously not do, as he made it up.
When I tried to make a complaint I was informed that I need to raise a ticket online and wait up to 24 hours or more for someone to get back to me.
This, in the UK, is illegal. The Telecommunications Act lays out that a customer’s verbal expression of dissatisfaction must be recorded there and then (on request) as a formal complaint.
I am so angry and this deliberate attempt to extort money from me. I want this sorted pronto Avast.
Please have your customer services team contact me as soon as possible as your staff blatantly refuse to escalate my call as a complaint, a breach of law in the UK.
