COMPLAINT!!!!!

[Eddy]

You are wrong about several things.
Every company is allowed to store certain info about your credit card if you use it to pay something.

• The card holder’s name
• The card’s account number
• The expiration date
• The Card Security Code (CSC), also called the Card Verification Value (CVV)

Info like SSN is not allowed to be stored.

IIRC, in the confirmation email after my purchase the auto-renewal was mentioned.
I also already saw it on the website when before ordering.
It is just a matter of reading what is on the screen/site.

There is nothing for the BBB to look into since avast hasn’t done anything wrong.

just look at the customer complaints

You are forgetting that people who have a problem are posting, but that it is very rare that someone who hasn't got a problem is posting saying so. That makes it look like there are a lot of complaints while in fact only a few do.If everyone who doesn't have a problem with the auto-renewal would post here there would be 100(?) million posts more here.

I could only turn one off because I don't have the password for the other.

If you made the payment through Digital River, contact their support and they will help you.

[bob3160]

"Every company is allowed to store certain info about your credit card if you use it to pay something.

• The Card Security Code (CSC), also called the Card Verification Value (CVV)"
  Sorry but the Merchant may not store that part of the information.

[lukas.hasik]

• Avast itself doesn’t store any data about your credit card. All payments are processed by payment providers which are taking care of it. And they are folowing exactly the same policy as any other institutions working with money. You can read the whole document at - https://store.avast.com/store/defaults/en_US/DisplayDRPrivacyPolicyPage#informationSection
• about different price for auto-renewal - the prices are changing all the time. Sometimes you buy avast in a promotion or with a discount. Unfortunately, prices aren’t fixed (almost everywhere, right?)
• about email/login - we are working on improvement of the process. However some authentication will be always required. If our articles won’t help - https://www.avast.com/faq.php?article=AVKB136 and https://www.avast.com/faq.php?article=AVKB126, then you can always contact us at support.avast.com (or go directly to https://support.avast.com/Tickets/Submit/RenderForm/27/&cls01&ptf01&lic01&scr06

[system]

I was double billed and have not received an answer to message. Why is there no live person to help with these kind of issues.

[Milos]

@SoonerFlash post:24

I was double billed and have not received an answer to message. Why is there no live person to help with these kind of issues.

Hello,
where do you sent the message? If you have ticket ID, post it, please.

Milos