Computer closes down on its own

General Topics
1

My computer closes down at random and at any time.
When I open it again I get the following message

[i][b]Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: c5
BCP1: FFFFF8A01A542460
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF80003A43283
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\012118-17893-01.dmp
C:\Users\Trenuth and Anita\AppData\Local\Temp\WER-188340-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
[/b][/i]

Can anybody help please
Trenuth Seager

2

You might upload C:\Windows\Minidump\012118-17893-01.dmp to http://www.osronline.com/page.cfm?name=analyze. Their report might offer some help.

3

Or download “WhoCrashed Home Edition” from http://www.resplendence.com/whocrashed.
They analize the ‘.dmp’ files, too.

=Snake=

4

A bit late with a suggestion since this was probably already addressed by Avast with the VPS update released on Mon.

5

??? ??? ??? ??? ??? ??? ??? ???

6

https://forum.avast.com/index.php?topic=196459.msg1446371#msg1446371

7

@bob

The post of trenuthseager concerms a W7 machine with a BSOD + ‘.dmp’ file, Simion offers help for analizing that file and I did the same.
Since when can a VPS update by Avast repair that problem?

Please realize, that your comments here are totally off-topic!

=Snake=

8

For quite some time, a VPS update has been able do a lot more than just update the virus data base.