Helllppp!!! I did a scan with avast internet security. When it was at 11% it found like 53 virus. When it finished i checked everything to “delete” There were 4 things it couldn’t delete. After that, it asked for a boot-scan to clean up the process so i did. During the scan it said it found something. So i chose move it to chest. Nothing happened. So i pressed “esc” to exit and i started. Now the computer is completely changed. The theme colour is back to blue. There are only Three blocks in the metro style page and i can’t find google chrome. I think it got deleted. The desktop screen and desktop shortcuts are all deleted. Only few basic ones remain. There’s a notification saying my files and stuff are hidden from me temporarily and that i access them by signing out. I did but there is only one account which is mine and they drastically changed it. Help plz how do i change it back to the way it was. What happened???
Attach your basic diagnostic logs. (MBAM, FRST and aswMBR)
Instructions: https://forum.avast.com/index.php?topic=53253
Is aswMBR now compatible with 8.1? Last time i did that, My computer nearly ran into a crash.
Should work, else skip it.
I skipped aswmbr
Is the attachment there? i’m doing this from phone
Here, again
mbam
Try again, all your attachments are empty.
1
Everything changed back to normal when i just went on the computer to install a web browser.
Btw there is a problem with signing in from the computer on avast forum right now. They should fix that asap. I’m using opera mini to get here. Anyway, I’m so relieved everythimg is back to normal with my computer. Thanx for such a quick response to my help. Wish this place a longgg life. Much love guys
Well, I/we didn’t do much. ;D But, good to hear that your problem is solved.