Hello i have recently turned on my main computer after using my laptop for a few weeks to discover that everytime i try to open a web browser such as chrome the computer will become unresponsive and then the screen will turn blue and crash. I was previously using microsoft security essentials and installed avast after a recommendation from a similar post saying it would fix the problem.
After making a forum post on the malwarebytes forum i was told to remove MES as the two antivirus programs could have been conflicting.
Now that I have got avast to work i have tried running a full scan and nothing has appeared in terms of viruses. When i try to do a boot scan the computer wont boot and i have to restart it.
I can still access the internet via playing League of Legends (internet game) so i am fairly sure this is a virus.
I am very unfamiliar with how to use avast, so any advice would be greatly appreciated
Are you having the same problem with all browsers ?
Download and Install Combofix
Download ComboFix from one of the following locations: Link 1 Link 2
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop
IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
[*]Double click on ComboFix.exe & follow the prompts.
[*]Accept the disclaimer and allow to update if it asks