I’ve decided to send it back to Acer, as it’s still under warranty.

I got malwarebites to work, and it found and removed 2 infections, but since, I can’t even get OTLPE to run.
It crashes with this tech info:

STOP: 0x00000071 (0x00000000,0x00000000,0x00000000,0x00000000)

One thing I did notice when I did get to a run command window, was that the keyboard was off.
When I tried your command from the last post, typing M would not work, and typing m came up with a zero? I noticed several other keyboard faults, but forgot to write them down.

Once again I would like to thank you for all your time and help.

BTW, is there some link or site where users can go to donate money to helpful geeks as yourself.
Over the years I’ve gotten most of my help from “volunteers”, and usually just aggravation from the “paid” support.
If not maybe some one should set one up :o)