Computer Freezes at and during Start Up

system · September 24, 2012, 7:24pm

So I am encountering a problem the last few days. My HP laptop has been freezing during the start up at the log-in screen and as also froze shortly after signing in and I am using the laptop. I also tried starting the computer in “Safe Mode” and “Safe Mode with Networking” and still manages to freezing after signing in. I also tried running a virus scan with Avast for the computer and during the scan the computer freezes. Every time the laptop freezes I have to perform a hard reset.

Is there anything I can do to get the laptop to start working properly without losing all my files. I have a external hard drive and want to move my files to it but every time I have tried to transfer the files I have been unsuccessful because of the freezing.

At this point, I will take any suggestions and help.

Thank you in advance

Pondus · September 24, 2012, 7:26pm

and when did this start… did you do anything special ?

system · September 24, 2012, 7:29pm

This started on Saturday. Friday the laptop was working perfectly fine. All of a sudden on Saturday afternoon while using it, it just froze i could not use the mouse or anything. Performed a hard reset and restarted the laptop in safe mode to run a virus scan and it froze again in safe mode while performing a virus scan.

Pondus · September 24, 2012, 7:30pm

since you have a hp computer…they usually come with a preinstalled trail version of Norton…did you uninstall this before installing avast ?

system · September 24, 2012, 7:37pm

Yes. I had an issue around December last year when I had a Trojan virus and had to delete Norton. The only problem left over from that situation is that I can not turn on my firewall. When Avast located the virus and deleted the file, I was unable to turn on the firewall. So for the past 9 months I have not had the ability to turn it on. Since Saturday the only thing I have been successful in doing with the computer is running Malwarebytes, which came up with 0 infected files. My attempt to run avast was stalled when it froze. The frustrating situation is it still freezes in safe mode. Just don’t know what to do because I do not want to consistently perform a hard reset every time and risk further damage.

Pondus · September 24, 2012, 7:39pm

have you run Norton removal tool ?

if not run it and reboot…Nr #26a http://singularlabs.com/uninstallers/security-software/

did that help ?

system · September 24, 2012, 7:41pm

I’ll have to give it a try when I get home. I am posting currently from my work computer. I was fearful to contact the forum from my laptop and it freezes. I will try and let you know the results as soon as i perform it. Thank you!

Pondus · September 24, 2012, 7:47pm

if nothing changes then i suggest you attach a OTL log here so essexboy can have a look inside…he may spot the problem then

you find OTL and instructions on how to run it here http://forum.avast.com/index.php?topic=53253.0

system · September 25, 2012, 7:09pm

Norton was removed from my computer. However it still is freezing and won’t let me even get to this posting. I am using a different computer to make this post. Any suggestions on how to proceed?

system · September 26, 2012, 12:41am

See Pondus’ last post just above your last post.

system · September 26, 2012, 11:09am

Malwarebytes Anti-Malware 1.65.0.1400
www.malwarebytes.org

Database version: v2012.09.26.04

Windows 7 Service Pack 1 x64 NTFS (Safe Mode/Networking)
Internet Explorer 9.0.8112.16421
Mike Mello :: MIKEMELLO-PC [administrator]

9/26/2012 7:03:14 AM
mbam-log-2012-09-26 (07-03-14).txt

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\Users\Mike Mello\AppData\Local\Temp\421CD603A110D6A4.exe (Trojan.LameShield) → Quarantined and deleted successfully.

(end)

system · September 27, 2012, 3:44am

Here is the OTL attachment. Please help. Laptop is still freezing in normal and safe mode

system · September 27, 2012, 11:41am

Malwarebytes Anti-Malware 1.65.0.1400
www.malwarebytes.org

Database version: v2012.09.26.04

Windows 7 Service Pack 1 x64 NTFS (Safe Mode/Networking)
Internet Explorer 9.0.8112.16421
Mike Mello :: MIKEMELLO-PC [administrator]

9/26/2012 11:47:52 PM
mbam-log-2012-09-26 (23-47-52).txt

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 5
C:\Program Files (x86)\ContentaConverter-PREMIUM\thumbnailbuilder.exe (Trojan.Agent.VGENX) → Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\Windows\assembly\tmp\U\000000cf.@.vir (Trojan.Agent) → Quarantined and deleted successfully.
C:\Windows\assembly\GAC_32\Desktop.ini (Rootkit.0access) → Quarantined and deleted successfully.
C:\Windows\assembly\GAC_64\Desktop.ini (Rootkit.0access) → Quarantined and deleted successfully.
C:\Users\Mike Mello\AppData\Local\Temp\services.exe.mui (Heuristics.Reserved.Word.Exploit) → Quarantined and deleted successfully.

(end)

Computer Still Freezes!

system · September 27, 2012, 11:45am

Farbar Service Scanner
Ran by Mike Mello (administrator) on 27-09-2012 at 07:43:22
Microsoft Windows 7 Home Premium Service Pack 1 (X64)

Internet Services:

Connection Status:

Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.

Windows Firewall:

MpsSvc Service is not running. Checking service configuration:
The start type of MpsSvc service is OK.
The ImagePath of MpsSvc service is OK.
The ServiceDll of MpsSvc service is OK.

bfe Service is not running. Checking service configuration:
The start type of bfe service is OK.
The ImagePath of bfe service is OK.
The ServiceDll of bfe service is OK.

Firewall Disabled Policy:

System Restore:

SDRSVC Service is not running. Checking service configuration:
The start type of SDRSVC service is OK.
The ImagePath of SDRSVC service is OK.
The ServiceDll of SDRSVC service is OK.

VSS Service is not running. Checking service configuration:
The start type of VSS service is OK.
The ImagePath of VSS service is OK.

System Restore Disabled Policy:

File Check:

C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys
[2012-02-18 13:13] - [2011-12-27 23:59] - 0498688 ____A (Microsoft Corporation) 1C7857B62DE5994A75B054A9FD4C3825

C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys
[2012-09-13 00:25] - [2012-08-22 14:12] - 1913200 ____A (Microsoft Corporation) F782CAD3CEDBB3F9FFE3BF2775D92DDC

C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit

**** End of log ****

system · October 3, 2012, 7:24pm

I have noticed i have not gotten a response yet since the posting of the log and i tried using the laptop last night and it froze once again…can anyone help or know why it is just freezing?

Asyn · October 4, 2012, 5:45am

I’ll try to get you some attention.

essexboy · October 4, 2012, 1:36pm

Hi sorry we missed you

As it stands nothing is apparent from the logs

Does the system just totally lock or does it reboot itself ?

I will run it outside of windows and have a look there

Download the following three programmes to your desktop :

Extract wintoboot to your desktop
Insert a USB drive of at least 1GB
Run Wintoboot

http://dl.dropbox.com/u/73555776/wintoboot.JPG

Drag and drop the Windows 7 ISO to the programme in the space indicated
Tick the Format box and accept the warnings
Press Do It

You will see it progressing

http://dl.dropbox.com/u/73555776/usb%20progress.JPG

It will let you know when it is done
Then copy FRST to the same USB

http://dl.dropbox.com/u/73555776/frstwintoboot.JPG

Insert the USB into the sick computer and start the computer. First ensuring that the system is set to boot from USB
Note: If you are not sure how to do that follow the instructions Here

When you reboot you will see this although yours will say windows 7.
Click repair my computer

http://i1224.photobucket.com/albums/ee362/Essexboy3/RepairVista_7275.jpg

Select your operating system

http://i1224.photobucket.com/albums/ee362/Essexboy3/RepairVista_7277202.jpg

Select Command prompt

http://i1224.photobucket.com/albums/ee362/Essexboy3/RepairVista_7277.jpg

At the command prompt type the following :

notepad and press Enter.
The notepad opens. Under File menu select Open.
Select “Computer” and find your flash drive letter and close the notepad.
In the command window type e:\frst64.exe and press Enter
Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.