Today the computer would not start beyond the desk top where Avast orange ball showed with a red X on it and then this cross was replaced by an exclamation mark. After two more turns of the ball it stopped completely, the screen froze and the clock stopped as well. The only action possible was to shut the computer down with the power button.
Avast 5 has been installed since 23/02/10 and until today has been working seemingly correctly.
Other actions on the computer have been:-
Wed., 24/2/10 Installation Trusteer Rapport Security program automatic update
Fri., 26/2/10 15.00 hrs Windows Updates KB976662 and KB979306
16.50 hrs CCleaner Update
16.59 hrs Paint.NET Update
17.09 hrs Remove Skype
17.10 hrs Remove Skype web features
Sat., 27/2/10 11.00 hrs Remove SpyWare Doctor and Browser Defender
On the Saturday morning the computer was slow to start with some freezing at “loading personal settings” screen but eventually started normally after a couple of switch off/on attempts.
Do any of these details indicate why Avast froze on Start Up? (i.e. x and ! on orange ball)
Managed to start computer today with System Restore in Safe Mode back to “Before KB976662/979306” but am now left with above actions reversed and unsure of which ones to repeat, or if there is some sort of clash with Avast.
Thanks for the help, but I do not understand how to do this as I only have limited computer experience. Any chance of a click by click run through of how to do it?
