Computer Hangs if Avast! is told to automatically update

system · September 26, 2007, 4:03am

I’ve been having a problem the past few months on my main rig. I’ve been running Avast! for years and LOVE it. However after some trial and error I’ve found, for me, that if I have Avast! (Im using Hime edition latest ver) set to automatically update the virus data base and itself, my computer will hang on boot a significant amount of times. This does not happen if setting Avast! to manual. I think it might be the update services is clashing with something else on my system but am unable to find out what.

I have uninstalled and re-installed Avast! even re-installing it in another directory. Same problem still occurs. Any help appreciated. My main rig is the only one this happens to.

System I’m running Avast! on:

Athlon 64 3800+
1 gig PC 3200 RAM
Windows XP SP2
BFG Nvidia Geforce 7800GTX OC card
Sygate Firewall.

Note: the lan icon and firewall icon appear in the system tray but I can’t run anything when the hang happens (upon boot up)

system · September 26, 2007, 4:14am

I think you got same problem as me…Thus you mean the computer slow after the login waiting for the LAN to be load in the tray icon???

system · September 30, 2007, 3:07pm

sigh anyone working on a fix for this?

Lisandro · September 30, 2007, 5:43pm

Please, post the last 100-150 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log

Vlk · September 30, 2007, 6:16pm

Try opening avast settings, Troubleshooting page, and checking the “Delay loading of avast services” box.

system · September 30, 2007, 9:38pm

Here’s a copy of the 100 lines as requested, and I have now checked the delay loading services box as asked. Turning on updates now will see what happens and thanks for the help guys!

30.09.2007 08:47:06.000 1191167226 general Used server: http://download11.avast.com/iavs4x
30.09.2007 08:47:06.000 1191167226 general Used server: http://download11.avast.com/iavs4x
30.09.2007 08:47:06.000 1191167226 general Used server: http://download11.avast.com/iavs4x
30.09.2007 08:47:06.000 1191167226 general Used server: http://download11.avast.com/iavs4x
30.09.2007 08:47:06.000 1191167226 package Load E:\Program Files\Antivirus\Avast4\Setup\prod-av_pro.vpu
30.09.2007 08:47:06.000 1191167226 package LatestPartInfo: jrog = jrog-19
30.09.2007 08:47:06.000 1191167226 package LatestPartInfo: news = news-4b
30.09.2007 08:47:06.000 1191167226 package LatestPartInfo: program = prg_av_pro-413
30.09.2007 08:47:06.000 1191167226 package LatestPartInfo: setup = setup_av_pro-413
30.09.2007 08:47:06.000 1191167226 package LatestPartInfo: vps = vps-77704
30.09.2007 08:47:06.000 1191167226 general Used server: http://download11.avast.com/iavs4x
30.09.2007 08:47:06.000 1191167226 package Part vps-77704 was set to be installed
30.09.2007 08:47:06.000 1191167226 package Removed obsolete file part-vps-77703.vpu
30.09.2007 08:47:06.000 1191167226 general Part of license key: W2645217H4700A1106
30.09.2007 08:47:06.000 1191167226 package FilterOutExistingFiles: 136 & 136 = 0
30.09.2007 08:47:06.000 1191167226 package FilterOutExistingFiles: 136 & 136 = 0
30.09.2007 08:47:07.000 1191167227 package IsFullOkay: vpsm-77704.vpu - not okay
30.09.2007 08:47:07.000 1191167227 package IsFullOkay: vpsm-77704.vpu - not okay
30.09.2007 08:47:07.000 1191167227 package IsFullOkay: vpsm-77704.vpu - not okay
30.09.2007 08:47:07.000 1191167227 package IsFullOkay: vpsm-77704.vpu - not okay
30.09.2007 08:47:07.000 1191167227 general Used server: http://download11.avast.com/iavs4x
30.09.2007 08:47:07.000 1191167227 package DldPackage: E:\Program Files\Antivirus\Avast4\Setup\vpsm-77704.vpu, returned 0x00000000
30.09.2007 08:47:07.000 1191167227 package Removed obsolete file vpsm-77703.vpu
30.09.2007 08:47:10.000 1191167230 package vps: needs to be updated [077704]
30.09.2007 08:47:11.000 1191167231 package FilterOutExistingFiles: 136 & 136 = 0
30.09.2007 08:47:11.000 1191167231 package Transferred files: 7
30.09.2007 08:47:11.000 1191167231 package Transferred bytes: 39897
30.09.2007 08:47:11.000 1191167231 package Transfer time: 1343 ms
30.09.2007 08:47:11.000 1191167231 internet Sending stats ‘http://download11.avast.com/cgi-bin/iavs4stats.cgi’: 00000000 204
30.09.2007 08:47:11.000 1191167231 file NeedReboot=false
30.09.2007 08:47:11.000 1191167231 general Return code: 0x20000000 [Something done]
30.09.2007 08:47:11.000 1191167231 general Stopped: 30.09.2007, 08:47:11

30.09.2007 08:47:11.000 1191167231 general Started: 30.09.2007, 08:47:11
30.09.2007 08:47:11.000 1191167231 general Running setup_av_pro-413 (1043)
30.09.2007 08:47:11.000 1191167231 system Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
30.09.2007 08:47:11.000 1191167231 system Computer WinName: UUGM
30.09.2007 08:47:11.000 1191167231 system Windows Net User: UUGM\Da Knees
30.09.2007 08:47:11.000 1191167231 general Cmdline: /refresh /noreboot /updatevps /silent /progress
30.09.2007 08:47:11.000 1191167231 general Operation set to INST_OP_UPDATE_INSTALL_PACKAGES
30.09.2007 08:47:11.000 1191167231 general Old version: 413 (1043)
30.09.2007 08:47:11.000 1191167231 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
30.09.2007 08:47:11.000 1191167231 internet SYNCER: Type: use IE settings
30.09.2007 08:47:11.000 1191167231 internet SYNCER: Auth: another authentication, use WinInet
30.09.2007 08:47:11.000 1191167231 package Part prg_av_pro-413 is installed
30.09.2007 08:47:11.000 1191167231 package Part vps-77704 is installed
30.09.2007 08:47:11.000 1191167231 package Part news-4b is installed
30.09.2007 08:47:11.000 1191167231 package Part setup_av_pro-413 is installed
30.09.2007 08:47:11.000 1191167231 package Part jrog-18 is installed
30.09.2007 08:47:11.000 1191167231 general Old version: 413 (1043)
30.09.2007 08:47:11.000 1191167231 file SetExistingFilesBitmap: 1045->136->136
30.09.2007 08:47:11.000 1191167231 general GUID: ce40e6a4-9510-4bd8-a437-abf25875311f
30.09.2007 08:47:11.000 1191167231 general Entering:UpdateInstallPackages
30.09.2007 08:47:11.000 1191167231 package Load E:\Program Files\Antivirus\Avast4\Setup\prod-av_pro.vpu
30.09.2007 08:47:11.000 1191167231 package LatestPartInfo: jrog = jrog-19
30.09.2007 08:47:11.000 1191167231 package LatestPartInfo: news = news-4b
30.09.2007 08:47:11.000 1191167231 package LatestPartInfo: program = prg_av_pro-413
30.09.2007 08:47:11.000 1191167231 package LatestPartInfo: setup = setup_av_pro-413
30.09.2007 08:47:11.000 1191167231 package LatestPartInfo: vps = vps-77704
30.09.2007 08:47:11.000 1191167231 package FilterOutExistingFiles: 136 & 136 = 0
30.09.2007 08:47:11.000 1191167231 package FilterOutExistingFiles: 136 & 136 = 0
30.09.2007 08:47:11.000 1191167231 package ArePartsInstallable: 1
30.09.2007 08:47:15.000 1191167235 package vps: updated [077704]
30.09.2007 08:47:15.000 1191167235 file Fix security on: E:\Program Files\Antivirus\Avast4*.*
30.09.2007 08:47:15.000 1191167235 file Fix security on: E:\Program Files\Antivirus\Avast4\ENGLISH*.*
30.09.2007 08:47:15.000 1191167235 file Fix security on: E:\Program Files\Antivirus\Avast4\ENGLISH\HELP*.*
30.09.2007 08:47:15.000 1191167235 file Fix security on: E:\Program Files\Antivirus\Avast4\ENGLISH\HtmlData*.*
30.09.2007 08:47:15.000 1191167235 file Fix security on: E:\Program Files\Antivirus\Avast4\images*.*
30.09.2007 08:47:15.000 1191167235 package Transferred files: 0
30.09.2007 08:47:15.000 1191167235 package Transferred bytes: 0
30.09.2007 08:47:15.000 1191167235 package Transfer time: 0 ms
30.09.2007 08:47:15.000 1191167235 file NeedReboot=false
30.09.2007 08:47:15.000 1191167235 general Return code: 0x20000000 [Something done]
30.09.2007 08:47:15.000 1191167235 general Stopped: 30.09.2007, 08:47:15

30.09.2007 08:47:17.000 1191167237 general Started: 30.09.2007, 08:47:17
30.09.2007 08:47:17.000 1191167237 general Running setup_av_pro-413 (1043)
30.09.2007 08:47:17.000 1191167237 system Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
30.09.2007 08:47:17.000 1191167237 system Computer WinName: UUGM
30.09.2007 08:47:17.000 1191167237 system Windows Net User: UUGM\Da Knees
30.09.2007 08:47:17.000 1191167237 general Cmdline: /stopstat /silent /noreboot
30.09.2007 08:47:17.000 1191167237 general Operation set to INST_OP_[16]
30.09.2007 08:47:17.000 1191167237 general Old version: 413 (1043)
30.09.2007 08:47:17.000 1191167237 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
30.09.2007 08:47:17.000 1191167237 internet SYNCER: Type: use IE settings
30.09.2007 08:47:17.000 1191167237 internet SYNCER: Auth: another authentication, use WinInet
30.09.2007 08:47:17.000 1191167237 package Part prg_av_pro-413 is installed
30.09.2007 08:47:17.000 1191167237 package Part vps-77704 is installed
30.09.2007 08:47:17.000 1191167237 package Part news-4b is installed
30.09.2007 08:47:17.000 1191167237 package Part setup_av_pro-413 is installed
30.09.2007 08:47:17.000 1191167237 package Part jrog-18 is installed
30.09.2007 08:47:17.000 1191167237 general Old version: 413 (1043)
30.09.2007 08:47:26.000 1191167246 package Transferred files: 0
30.09.2007 08:47:26.000 1191167246 package Transferred bytes: 0
30.09.2007 08:47:26.000 1191167246 package Transfer time: 0 ms
30.09.2007 08:47:26.000 1191167246 file NeedReboot=false
30.09.2007 08:47:26.000 1191167246 general Return code: 0x20000001 [Nothing done]
30.09.2007 08:47:26.000 1191167246 general Stopped: 30.09.2007, 08:47:26

Lisandro · September 30, 2007, 10:28pm

Seems ok… Please, post again if you find any trouble or need help 8)

system · October 1, 2007, 5:10am

Will do, a few boots and all is well so far. I. Love. Avast.

system · October 5, 2007, 2:03pm

I already do what u have suggest by delay the loading of avast…
But unfortunately the loading delay still happen…
It usually happen after avast update done…
The delay are cause of late loading of LAN and wireless tray icon…

Computer Hangs if Avast! is told to automatically update

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