Computer Keeps Shutting Down & Rebooting

General Topics
1

Hello,
First of all I apologize if i’m not posting on the right board.
Judy C recommended this Forum to me when I told her about my problem.

When my computer shuts down and reboots itself, I get this message: “The system has recovered from a serious error. A log of this error has been created.”

When I click on the log, it says,
"Stop (blue screen) error caused by a device or driver
You received this message because a hardware device, its driver, or related software has caused a stop error, also called a blue screen error. This type of error means the computer has shut down abruptly to protect itself from potential data corruption or loss. In this case, we were unable to detect the specific device or driver that caused the problem.

The following troubleshooting steps might prevent the stop error from recurring. Try them in the order given. If one step does not solve the problem, then move on to the next one.

Steps to solve this problem
etc. etc.
I checked for updates, I scanned for virus, and Malaware, I did a disk check, I blew out the dust, I even took my computer back to where I bought it but they can’t find the problem.

This is so frustrating.
Does anyone have any suggestions please? I sure would appreciate it!
Once I know if this is the right message board , then I will post the info of my computer. I hope this is okay.
Thanks Auntbee

2

By the way, I do have Avast Antivirus and one of the times it shut down and rebooted, it also said Blue Screen error…Something about Anti virus problem…

Actually it just shut down again and rebooted;
This time it said:
A problem related to your antivirus software caused your computer to shut down unexpectly to protect itself from data corruption or loss.

  1. Update your antivirus software _ (I have already done this - actually it’s done automatically)
    2.Check for multiple antivirus programs running on your computer. (I did…I only have Avast)
  2. Contact the antivirus manufacture
3

what antivirus did you have before avast! ?
have you removed it ?
did you use a removal tool to remove all leftovers ?

Uninstallers for Security Software - run and reboot
http://thewebatom.net/uninstallers/security-software/

4

Good morning Pondus,
I had Norton’s Antivirus before Avast,
I followed your link and used the removal tool as you suggested.

Thanks ever so much for your time. It is GREATLY appreciated.
Keeping my fingers and toes crossed that everything will be okay now…LOL
Have a GREAT day!
Auntbee

5

Hello, just wanted to give you an update, if I may please.
My computer is still shutting down and rebooting itself. This time there was a different error message. It said:

"Corrupted error report
Unfortunately, the error report you submitted is corrupted and can’t be analyzed. Corrupted error reports are rare. They can be caused by hardware or software problems, and usually indicate a serious problem with your computer.

To troubleshoot this problem, follow these steps:

Scenario 1: Click here if this is the first corrupted error report for this computer

Note any programs you have recently added your computer. To check for recently added programs:

Click Start, click Control Panel, and then click Add or Remove Programs.

In the Sort by drop-down box, select Date Last Used, and then select Show updates.

The Last Used On date typically shows when you installed a program. If you installed an update to a program, you will see an Installed on date.

Note any hardware you have recently added to your computer, including random access memory (RAM), video cards, sound cards, or hard drives.

Make sure that you have a good backup copy of your files. To make a backup of your files, you can use Backup or Restore Wizard.

To start Backup or Restore Wizard:

Click Start, point to All Programs, point to Accessories, point to System Tools, and then click Backup.

Follow the wizard to back up your files.

Scenario 2: Click here if the corrupted error reports are persistent on this computer

Note any changes made to your computer, including both hardware devices and software programs, that preceded the onset of crashes and persistent error reports.

To check for recently added programs:

Click Start, click Control Panel, and then click Add or Remove Programs.

In the Sort by drop-down box, select Date Last Used, and then select Show updates.

The Last Used On date typically shows when you installed a program. If you installed an update to a program, you will see an Installed on date.

Run any diagnostic tests supplied by the hardware manufacturer to verify that recently added hardware devices are operating properly. This is especially important if you recently added or changed random access memory (RAM) in your system. New or changed memory should also be tested with the Windows memory diagnostic test after using the manufacturer’s test.

If there are recent software changes to your computer, you can use System Restore to restore your computer’s system files to an earlier point in time. This provides a way to undo system changes to your computer without affecting your personal files, such as e-mail, documents, or photos.

To run the System Restore wizard:

Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore.

Follow the directions in the wizard."

I tried to do a System Restore but it won’t let me. It goes through the process and then says there is no change in my computer that the System Restore can’t be done.

6

Sometimes revert points don’t work first time or maybe try an earlier date.
They also become corrupt.

First thing to try is this

Double-click My Computer, and then right-click C drive.
Click Properties, and then click Tools.
In Error-checking, click Check Now.
Automatically fix file system errors check box say yes reboot
When back in windows paste this in run or command prompt sfc /scannow
Also any old programs that you have deleted do a search for any left over.
Eusing free registry cleaner is the only one I would recommend also ccleaner.
If you cant restore would be best to disable system restore defrag reset system restore;

7

Good Morning SHARKY7SHARKY,
I eventually was able to do a System Restore. As you said, it didn’t work for a few tries; but it did after a bit. There is a difference in my computer, in that it is much faster.

In regards to the old programs, I don’t think I removed any, or at least I don’t remember doing so.

I hope and prayer the System Restore works, as this is very frustrating.

They couldn’t even find the problem at the computer shop where I purchased my computer.

I so appreciate your time; I know you are so busy!
Enjoy your day!
Auntbee

8

Okay, I downloaded Eusing Registry Cleaner and did a scan.
It’s showing me quite a few Invalid Files/ Folders and they are all checked. Do I repair these or what do I do?

9

Click on repair, and then scan again.
Once repaired.
You don’t need to run again for a few months.
It is unlikely you will get problems with eusing but if you do, it says restore previous registry.
Ccleaner is another good tool to have & is highly recommended here & elsewhere.

10

OKay…Once again…THANK YOU!