I was prompted to update my free version of Avast earlier this week. To complete the update I was required to restart my computer, which is normal. Since then the computer locks up or freezes within 15-20 minutes of starting up. The only way to stop this is by disabling Avast completely or using avastclear.exe. I thought a clean install might get me back on the right track but no luck. I had to uninstall last night and keep Avast off my computer. This is the only way to keep it from freezing up.
I have been using Avast for many years and would like any help that is available to solve the issue.
Thank you for the link. I’m not able to use the support tool though as my computer locks up if I have Avast running. Right now I have to have it uninstalled so my computer is able to run.
I was able to submit a ticket and install the support tool even without a license or avast installed currently. Should I sit back and wait for a response there or continue with the instructions you have given me?
Running the Fix now. To answer your earlier question now I have not added any new programs to this machine recently. The biggest change it usually sees is an update to Avast which this time around seems to have broken it.
No, I don’t do anything on my own or with a program I’ve set up to empty them. As far as I know they are only emptied if Windows does that on its own occasionally.
OK in that case the temp file emptying may take a while give it 10 minutes or so, if it still locks then stop it and try this
Clear Cache/Temp Files
Download TFC by OldTimer to your desktop
[*] Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
[*]It will close all programs when run, so make sure you have saved all your work before you begin.
[*]Click the Start button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two. Let it run uninterrupted to completion.
[*]Once it’s finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.
FRST finished on its own despite the Not Responding note in the title bar. I’m waiting for the computer to restart, this was required by FRST and then I will grab the Fixlog.txt file and post it for you.