Computer locks up or freezes after latest software update

system · 2015-07-23T13:43:56.000Z

Also, I don’t have a license as I’ve only used the free version. When I request my license I’m told there is nothing on file for my email address.

Pondus · 2015-07-23T13:50:51.000Z

lets start with some diagnostic logs

see instructions here https://forum.avast.com/index.php?topic=53253.0
scroll down to second picture … Farbar Recovery Scan Tool … run as instructed and attach the two diagnostic logs here

essexboy will then have a look

system · 2015-07-23T13:55:11.000Z

I was able to submit a ticket and install the support tool even without a license or avast installed currently. Should I sit back and wait for a response there or continue with the instructions you have given me?

Thank you.

Pondus · 2015-07-23T13:58:02.000Z

you can do it, ticket response may take some time and if essexboy see something he will give you further instructions

system · 2015-07-23T14:10:12.000Z

I ran it and have attached the two logs.

essexboy · 2015-07-23T14:19:24.000Z

Have you added many more programmes recently ?

The reason I ask is that you do have a lot of programmes running at start and without any AV running this is your usage

Percentage of memory in use: 69% Total physical RAM: 3036.54 MB Available physical RAM: 936.98 MB

Although having said that Avast is only using just over 30Mb on my system so that may not be a reason

CAUTION : This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:

CreateRestorePoint: ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} => No File HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION HKU\S-1-5-21-2450559217-1565701889-1815041723-1003\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION BHO: No Name -> {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} -> No File BHO: No Name -> {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} -> No File RemoveProxy: EmptyTemp: CMD: bitsadmin /reset /allusers

Save this as fixlist.txt, in the same location as FRST.exe

https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG

Run FRST and press Fix
On completion a log will be generated please post that

system · 2015-07-23T16:30:40.000Z

Running the Fix now. To answer your earlier question now I have not added any new programs to this machine recently. The biggest change it usually sees is an update to Avast which this time around seems to have broken it.

essexboy · 2015-07-23T16:36:30.000Z

When you did a clean install did you run the Avast uninstall utility

system · 2015-07-23T16:37:12.000Z

Yes, I used avastclear.exe which I downloaded from Avast.

And FRST is now showing (Not Responding) in the title bar of the program.

Wait?

Kill it and start the fix over?

essexboy · 2015-07-23T16:38:02.000Z

Kill and restart please, it may be hanging on emptying the temp folders

system · 2015-07-23T16:40:15.000Z

Restarted…currently on Deleting temporary files: C:\Users.…

system · 2015-07-23T16:42:00.000Z

And now it is Not Responding again. Current process is Deleting temporary files: C:\Users\Roger\AppData\Local\temp_MEI57~1

essexboy · 2015-07-23T16:42:53.000Z

Do you frequently empty your temporary folders using CC or something similar

system · 2015-07-23T16:44:06.000Z

No, I don’t do anything on my own or with a program I’ve set up to empty them. As far as I know they are only emptied if Windows does that on its own occasionally.

essexboy · 2015-07-23T16:48:00.000Z

OK in that case the temp file emptying may take a while give it 10 minutes or so, if it still locks then stop it and try this

Clear Cache/Temp Files
Download TFC by OldTimer to your desktop

[*] Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
[*]It will close all programs when run, so make sure you have saved all your work before you begin.
[*]Click the Start button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two. Let it run uninterrupted to completion.
[*]Once it’s finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.

system · 2015-07-23T16:54:27.000Z

FRST finished on its own despite the Not Responding note in the title bar. I’m waiting for the computer to restart, this was required by FRST and then I will grab the Fixlog.txt file and post it for you.

essexboy · 2015-07-23T16:56:47.000Z

The reboot may hold on the black screen for a while as it removes the remainder of the temporary files, panic not

system · 2015-07-23T17:21:23.000Z

Here’s the log file.

essexboy · 2015-07-23T18:14:39.000Z

Hmm only took 2 Gb

Is the system behaving itself otherwise ?

system · 2015-07-23T18:17:15.000Z

The system hasn’t been having any issues other than the lockup issue that started after updating Avast.

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