Hi, I am new to the forum, but have used avast for many years. I recently purchased a new-to-me computer, a Dell Optiplex 755. I am having alot of problems installing avast. During the install, it will come to a random point and then my computer will restart. When it restarts, I can then install avast, and it will work okay. BUT, avast creates another problem. When i put the computer to sleep, and try to wake it up, the windows login screen briefly appears and it will reboot. To see if it truly was avast, I completely uninstalled it, and all the problems seemed to disappear. I have never had these kind of problems from avast. This is freaking ridiculous >:(. Any ideas would be greatly appreciated.
Hi Pondus, thanks for your reply. No, this was a clean install of windows. The only thing I installed were Windows Updates. Just to check, I installed Microsoft Security Essentials to see if Avast really was the problem; the computer is functioning normally, so this tells me it is a software problem, be it in avast or windows, somewhere. If you have any more ideas, I’m open to them. Thanks!
Hi Eddy, thanks for your reply. I admit, I installed Windows myself. I followed the procedure you outlined above, sans creating the image of the drive. I don’t have media that will hold a backup of this size (ie, DVD’s or flash drive.) I will say that I installed AVG, sadly, and the computer seems to be functioning normally. I am still testing and checking for problems/flaws, etc.
I am still open to suggestions. I will post back if anything significant comes up. Thanks.
UPDATE: I noticed the Dell Diagnostic lights illuminating the numbers 3 and 4, and would do so for about 5-10 seconds before the bios screen would appear. Doing some digging, this indicates a memory problem; be it the modules or the board itself. I will use Memtest on the modules in the morning.
I also had a random restart while I was surfing the web on it. Just randomly; no warning or nothing. I believe this, along with the Dell diagnostics lights, to seriously indicate the memory or board. Again, I will do some digging tomorrow. What really sucks is I believe I had the initial problem solved too.
I honestly think Avast has a problem in their software, as AVG did install the first time, and did not seem to exhibit the same behaviors as when I was installing Avast. This is a shame; I thought Avast had a better quality control than this :'(. I am still open to suggestions; Thanks again.