Hi there
My computer got really slow and started to freeze a lot lately and i am constantly
downloading files and using various usb devices so there are many ways that i could have gotten god knows what
viruses into my computer.Can anybody help me get rid of this problem?
Please follow this guide and attach logs: http://forum.avast.com/index.php?topic=53253.0
Needed are OTL, Malwarebytes and aswMBR (NOTE:This is not compatible with Windows 8 yet.)
and Malwarebytes should be run first …
Here are my results:
downloading files and [b]using various usb devices[/b] so there are many ways that i could have gotten god knows whatmalware removers are notified and should be online soon.... when he is done cleaning your comp it is recomended to install this. MCShield USB protector www.mcshield.net
How will I know that he is done? I see that infections are not removed, they are in quarantine…Should I click “DELETE ALL”?
he will tell you and then remove the tools used
and infections in quarantine are removed… they are in virus prison and can no longer harm your computer
however there may be additional files to remove, he will see this from OTL log …
something to read Clean, Quarantine, or Delete? http://antivirus.about.com/b/2007/03/11/clean-quarantine-or-delete.htm
Hi at some stage you have run an infected USB drive. You also have adware city onboard
Download MCShield to your desktop and install
It will initially run a scan and show the result as a toaster by the system clock
Then in the control centre select scanner and tick unhide items on flash drives
https://dl.dropbox.com/u/73555776/mcshield%20unhide.JPG
Plug in the drive and McShield will start a scan
Then get the log which will be here :
Start > all programs > MCShield > logs > all scans
And post that
THEN
Warning This fix is only relevant for this system and no other, using on another computer may cause problems
Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot
Run OTL
[*]Under the Custom Scans/Fixes box at the bottom, paste in the following
https://dl.dropbox.com/u/73555776/OTL_Fix.GIF
:Commands
[CREATERESTOREPOINT]
:OTL
IE - HKU\S-1-5-21-2675119501-813261828-3073353147-1000\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://search.babylon.com/?affID=112560&tt=230512_54x&babsrc=HP_ss&mntrId=fa9859f5000000000000d0df9a63c693
IE - HKU\S-1-5-21-2675119501-813261828-3073353147-1000\..\URLSearchHook: {00000000-6E41-4FD3-8538-502F5495E5FC} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll (Ask)
IE - HKU\S-1-5-21-2675119501-813261828-3073353147-1000\..\URLSearchHook: {687578b9-7132-4a7a-80e4-30ee31099e03} - No CLSID value found
IE - HKU\S-1-5-21-2675119501-813261828-3073353147-1000\..\SearchScopes,DefaultScope = {0ECDF796-C2DC-4d79-A620-CCE0C0A66CC9}
IE - HKU\S-1-5-21-2675119501-813261828-3073353147-1000\..\SearchScopes\{0ECDF796-C2DC-4d79-A620-CCE0C0A66CC9}: "URL" = http://search.babylon.com/?q={searchTerms}&affID=112560&tt=230512_54x&babsrc=SP_ss&mntrId=fa9859f5000000000000d0df9a63c693
IE - HKU\S-1-5-21-2675119501-813261828-3073353147-1000\..\SearchScopes\{3BD44F0E-0596-4008-AEE0-45D47E3A8F0E}: "URL" = http://blekko.com/?source=c3348dd4&tbp=rbox&q={searchTerms}
IE - HKU\S-1-5-21-2675119501-813261828-3073353147-1000\..\SearchScopes\{B17966EB-C3D5-4CE2-82D7-ED2FB72D41ED}: "URL" = http://websearch.ask.com/redirect?client=ie&tb=FLV&o=102842&src=kw&q={searchTerms}&locale=&apn_ptnrs=5C&apn_dtid=YYYYYYYYRS&apn_uid=8c8fb8b2-8ff2-4c64-a751-7bbc53e0ba09&apn_sauid=1189DA26-8783-49DB-B2DF-6C0EA642886B
FF - prefs.js..browser.search.defaultengine: "Ask.com"
FF - prefs.js..browser.search.order.1: "Ask.com"
FF - prefs.js..extensions.enabledAddons: %7BEB9394A3-4AD6-4918-9537-31A1FD8E8EDF%7D:2.0
FF - prefs.js..extensions.enabledItems: toolbar@ask.com:3.14.0.100013
FF - prefs.js..extensions.enabledItems: {00f12770-e60e-4dc6-9105-425bface7c73}:1.0
FF - prefs.js..extensions.enabledItems: ffxtlbr@babylon.com:1.2.0
FF - prefs.js..extensions.enabledItems: {33e0daa6-3af3-d8b5-6752-10e949c61516}:1.1
FF - prefs.js..extensions.enabledItems: {EB9394A3-4AD6-4918-9537-31A1FD8E8EDF}:2.0
FF - prefs.js..extensions.enabledItems: gencrawler@some.com:2.6
FF - prefs.js..keyword.URL: "http://blekko.com/ws/?source=c3348dd4&tbp=url&toolbarid=blekkotb&u=___userid___&q="
[2012.02.18 23:49:13 | 000,000,000 | ---D | M] (Complitly - Speed up your search with your personal search suggestions tool) -- C:\Users\Danica\AppData\Roaming\Mozilla\Firefox\Profiles\v09255d6.default\extensions\{33e0daa6-3af3-d8b5-6752-10e949c61516}
[2013.11.08 16:34:06 | 000,000,000 | ---D | M] (uTorrentControl2) -- C:\Users\Danica\AppData\Roaming\Mozilla\Firefox\Profiles\v09255d6.default\extensions\{687578b9-7132-4a7a-80e4-30ee31099e03}
[2012.02.18 23:49:13 | 000,000,000 | ---D | M] (DealPly) -- C:\Users\Danica\AppData\Roaming\Mozilla\Firefox\Profiles\v09255d6.default\extensions\{EB9394A3-4AD6-4918-9537-31A1FD8E8EDF}
[2012.02.18 23:48:44 | 000,000,000 | ---D | M] (Babylon) -- C:\Users\Danica\AppData\Roaming\Mozilla\Firefox\Profiles\v09255d6.default\extensions\ffxtlbr@babylon.com
[2012.05.27 19:33:41 | 000,000,000 | ---D | M] ("Ask Toolbar") -- C:\Users\Danica\AppData\Roaming\Mozilla\Firefox\Profiles\v09255d6.default\extensions\toolbar@ask.com
[2013.07.29 17:58:19 | 000,005,226 | ---- | M] () (No name found) -- C:\Users\Danica\AppData\Roaming\Mozilla\Firefox\Profiles\v09255d6.default\extensions\yoei4sj@eyyywklom.org.xpi
[2013.01.23 21:51:34 | 000,002,402 | ---- | M] () -- C:\Users\Danica\AppData\Roaming\Mozilla\Firefox\Profiles\v09255d6.default\searchplugins\askcom.xml
[2012.06.04 02:56:40 | 000,002,353 | ---- | M] () -- C:\Program Files (x86)\mozilla firefox\searchplugins\babylon.xml
[2011.12.16 22:14:50 | 000,002,067 | ---- | M] () -- C:\Program Files (x86)\mozilla firefox\searchplugins\blekkotb.xml
O2:64bit: - BHO: (Complitly) - {D27FC31C-6E3D-4305-8D53-ACDAEFA5F862} - C:\Users\Danica\AppData\Roaming\Complitly\64\Complitly64.dll (SimplyGen)
O2 - BHO: (Babylon toolbar helper) - {2EECD738-5844-4a99-B4B6-146BF802613B} - C:\Program Files (x86)\BabylonToolbar\BabylonToolbar\1.5.3.17\bh\BabylonToolbar.dll (Babylon BHO)
O2 - BHO: (no name) - {95B7759C-8C7F-4BF1-B163-73684A933233} - No CLSID value found.
O2 - BHO: (Complitly) - {D27FC31C-6E3D-4305-8D53-ACDAEFA5F862} - C:\Users\Danica\AppData\Roaming\Complitly\Complitly.dll (SimplyGen)
O2 - BHO: (Ask Toolbar) - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll (Ask)
O3:64bit: - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3 - HKLM\..\Toolbar: (no name) - {95B7759C-8C7F-4BF1-B163-73684A933233} - No CLSID value found.
O3 - HKLM\..\Toolbar: (Babylon Toolbar) - {98889811-442D-49dd-99D7-DC866BE87DBC} - C:\Program Files (x86)\BabylonToolbar\BabylonToolbar\1.5.3.17\BabylonToolbarTlbr.dll (Babylon Ltd.)
O3 - HKLM\..\Toolbar: (Ask Toolbar) - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll (Ask)
O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3 - HKU\S-1-5-21-2675119501-813261828-3073353147-1000\..\Toolbar\WebBrowser: (Ask Toolbar) - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll (Ask)
O4 - HKU\S-1-5-21-2675119501-813261828-3073353147-1000..\Run: [Media Finder] "C:\Program Files (x86)\Media Finder\MF.exe" /opentotray File not found
O4 - HKU\S-1-5-21-2675119501-813261828-3073353147-1000..\Run: [WinUsbDriver] wscript.exe //B "C:\Users\Danica\AppData\Local\Temp\WinUsbDriver.vbs" File not found
[2013.12.13 01:00:08 | 000,000,294 | ---- | M] () -- C:\Windows\tasks\Dealply.job
[2012.06.04 02:57:07 | 000,000,000 | ---D | M] -- C:\Users\Danica\AppData\Roaming\BabylonToolbar
[2012.02.18 23:49:11 | 000,000,000 | ---D | M] -- C:\Users\Danica\AppData\Roaming\Complitly
:Files
C:\Program Files (x86)\Ask.com
C:\Users\Danica\AppData\Local\Google\Chrome\User Data\Default\Extensions\dednnpigldgdbpgcdpfppmlcnnbjciel
C:\Users\Danica\AppData\Local\Google\Chrome\User Data\Default\Extensions\defdhglnppeioeflggkmglipcecffkhk
C:\Users\Danica\AppData\Local\Google\Chrome\User Data\Default\Extensions\dhkplhfnhceodhffomolpfigojocbpcb
C:\Users\Danica\AppData\Local\Google\Chrome\User Data\Default\Extensions\gaiilaahiahdejapggenmdmafpmbipje
C:\Users\Danica\AppData\Roaming\Complitly
C:\Program Files (x86)\BabylonToolbar
:Commands
[resethosts]
[emptytemp]
[Reboot]
[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
FINALLY
Please download AdwCleaner by Xplode onto your desktop.
[*]Close all open programs and internet browsers.
[*]Double click on AdwCleaner.exe to run the tool.
[*]Click on Scan.
[*]After the scan is complete click on “Clean”
[*]Confirm each time with Ok.
[*]Your computer will be rebooted automatically. A text file will open after the restart.
[*]Please post the content of that logfile with your next answer.
[*]You can find the logfile at C:\AdwCleaner[S1].txt as well.
McShield results
I plugged in two USB, one external memory and 2 memory sticks for camera and I see folders in these sticks like shortcuts and after scanning…
OK that is where the problems came from
Could you now run the OTL fix and run AdwCleaner
This is OTL fix and scan results:
AdwCleaner should now get the rest
Total Files Cleaned = 6.762,00 mb you have a bit more space now
This is adwCleaner result:
I didn’t mentioned, one month ago som folders from my computer dissapeared, when I was searching in the start search-they showed up but just as shortchuts and they were empty,without files in it. Few days ago I saw that they are back, they are normal now but icon was a white buble with question mark but I can see files in it also… In the same time happened that I plugged in microSD from camera and I saw shortchuts folders, few days ago also…
Thanks a lot for help
It was the camera card that was infected, all shortcuts should be back to normal now
How is the computer running now ?
Warning This fix is only relevant for this system and no other, using on another computer may cause problems
Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot
Run OTL
[*]Under the Custom Scans/Fixes box at the bottom, paste in the following
https://dl.dropbox.com/u/73555776/OTL_Fix.GIF
:Commands
[CREATERESTOREPOINT]
:OTL
FF - prefs.js..keyword.URL: "http://blekko.com/ws/?source=c3348dd4&tbp=url&toolbarid=blekkotb&u=___userid___&q="
O4 - HKCU..\Run: [WinUsbDriver] wscript.exe //B "C:\Users\Danica\AppData\Local\Temp\WinUsbDriver.vbs" File not found
:Files
C:\Users\Danica\AppData\Local\Temp\WinUsbDriver.vbs
:Commands
[resethosts]
[emptytemp]
[Reboot]
[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
New results from OTP:
Well, probably I picked up some viruses from USB of colleague or something like that and when I tried to use my camera stick, viruse occupated it, too…
I have tried again to fix camera usb with McShield, this time it was succesfull, now it is working well.
Thanks
This is the result:
How is the computer running now ?
It is normally, faster than yesterday
Should I keep these programs which you gave me so I can repeat this from time to time?
No, as they should only be used as required…
In that case methinks I will send you on your merry way
Subject to no further problems
I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems
Now the best part of the day ----- Your log now appears clean
A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:
Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.
Clear Restore Points
Go Start > All Programmes > Accessories > System tools
Right click Disc Cleanup and select run as administrator
When it pops up at the first prompt select OK after it has done some calculations the tabs will appear
Select More Options tab
Press Sytem Restore and Shadow Copies Cleanup button
: Keep Java Updated :
WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article and this article.
I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:
CryptoPrevent install this programme to lock down and prevent crypto ransome ware
https://dl.dropboxusercontent.com/u/73555776/CryptoPrevent.JPG
Update and run weekly to keep your system clean
It is critical to have both a firewall and anti virus to protect your system and to keep them updated.
To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?Keep safe
Done!
Thanks a lot again