Computer Super Slow, please help

system · August 19, 2014, 3:43am

Would you please check my logs? The computer has been acting up, it takes a long time to boot, it runs super slow and sometimes it kicks me out of the internet. No threads show when I scan on Avast.

system · August 19, 2014, 5:01am

Thank you for posting your logs. Please do not make any changes to your machine now that you have posted your logs. One of the Malware Removal Specialists will assist you and give you further instructions when they come on the forum; the time varies so please be patient. Thank you.

system · August 19, 2014, 6:49am

Hello

https://sites.google.com/site/cannedfixes/adwcleaner/adwcleaner_new.png
Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your desktop.

[*]Right-click on
https://sites.google.com/site/cannedfixes/adwcleaner/adwcleaner_new.png
icon and select
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg
Run as Administrator to start the tool.
[*]Follow the prompts and click Scan.
[*]When finished, please click Clean.
[*]Upon completion, click Report. A log (AdwCleaner[S*].txt) will open.

Please include the contents of that file in your reply.

https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool.
[*]Right-click on
https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
icon and select
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg
Run as Administrator to start the tool.

XP users click run after receipt of Windows Security Warning - Open File.
8 users will be prompted about Windows SmartScreen protection - click More information and Run.
[*]Make sure that Addition option is checked.
[*]Press Scan button and wait.
[*]The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content in your next reply.

system · August 20, 2014, 1:41am

I’m not able to run any programs as the administrator, my pc doesn’t take what I thought was my password.

Avast blocked a file as I was downloading AdwCleaner.

Here are the new logs.

Thank you

system · August 20, 2014, 8:16am

Yeah, sorry. Completely missed it.
Here’s my Windows XP introduction for you

https://sites.google.com/site/cannedfixes/windows-xp/windows_xp_logo.jpg
Windows XP notes

I’ve noticed that you’re a Windows XP user. I need to tell you that my canned speeches (texts I use to present instructions) are designed for newer systems in first place. Therefore, whenever you will see a request to Run as Administrator, please ignore it and instead run the tool just by a double-click on the aforementioned icon.

https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/warning.gif
Windows XP end of support warning!

As 8th of April 2014 has passed, this Operating System is not longer supported by the Microsoft.
Any patches, updates or security releases are ceased for this System.

[*]Windows XP end of support

This is just an information for you if not aware.
My recommendation would be to start thinking about replacing it with some newer edition, like Windows Vista, Windows 7 or Windows 8.

https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
Fix with Farbar Recovery Scan Tool

https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
[b] This fix was created for this user for use on that particular machine.
https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif

https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
Running it on another one may cause damage and render the system unstable.
https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
[/b]

Press the
https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/WindowsKey.png

R on your keyboard at the same time. Type Notepad and click OK.

[*]Copy the entire content of the codebox below and paste into the Notepad document:

start
SearchScopes: HKLM - DefaultScope {69DE2625-B46F-4415-AC34-EFCA3A86D58A} URL =
SearchScopes: HKCU - DefaultScope {69DE2625-B46F-4415-AC34-EFCA3A86D58A} URL = http://search.conduit.com/ResultsExt.aspx?q={searchTerms}&SearchSource=4&ctid=CT3308753&CUI=UN68816509711500294&UM=2
SearchScopes: HKCU - {0EA6919D-6174-4E8F-BB7A-DBBD67251D19} URL = http://www.mysearchresults.com/search?&c=2646&t=03&q={searchTerms}
SearchScopes: HKCU - {69DE2625-B46F-4415-AC34-EFCA3A86D58A} URL = http://search.conduit.com/ResultsExt.aspx?q={searchTerms}&SearchSource=4&ctid=CT3308753&CUI=UN68816509711500294&UM=2
Handler: wlmailhtml - {03C514A3-1EFB-4856-9F99-10D7BE1653C0} -  No File
FF Plugin: @mcafee.com/MVT -> C:\Program Files\McAfee\Supportability\MVT\npmvtplugin.dll No File
CHR HKLM\...\Chrome\Extension: [gadddamddmknkmdfajcocglhlkmlonik] - C:\Documents and Settings\Mom\Local Settings\Application Data\CRE\gadddamddmknkmdfajcocglhlkmlonik.crx [2013-08-09]
CHR HKCU\...\Chrome\Extension: [gadddamddmknkmdfajcocglhlkmlonik] - C:\Documents and Settings\Mom\Local Settings\Application Data\CRE\gadddamddmknkmdfajcocglhlkmlonik.crx [2013-08-09]
EmptyTemp:
end

[*]Click File, Save As and type fixlist.txt as the File Name.

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

[*]Right-click on
https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
icon and select
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg
Run as Administrator to start the tool.

XP users click run after receipt of Windows Security Warning - Open File.
8 users will be prompted about Windows SmartScreen protection - click More information and Run.
[*]Press the Fix button just once and wait.
[*]If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
[*]When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please include it in your reply.

https://sites.google.com/site/cannedfixes/activescan/panda-av.jpg
Scan with Panda Cloud Cleaner

Please download Panda Cloud Cleaner and save the file to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

[*]Install the scanner by right-click on
https://sites.google.com/site/cannedfixes/activescan/panda-av.jpg
icon and select
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg
Run as Administrator.
[*]It should start itself automaticaly after the installation.
[*]In the main console click Accept and Scan.
[*]This scan won’t take long, about several minutes (depending on your system specs). Let it run uninterrupted.
[*]At the last stage you will see a couple of messages about veryfying & analyzing results. Wait patiently.
[*]Upon completion you will see detections window. Enter one of them and click there View Report at the bottom right side.
[*]A notepad window named PCloudCleaner.log will open. Save it to your desktop.

Please include the contents of that file in your next reply.
Do not delete anything on your own!
Don’t forget to re-enable your switched-off protection software!
After that you may uninstall Panda Cloud Cleaner from your machine, if you wish to.

system · August 21, 2014, 3:31am

Here are the new logs.

system · August 21, 2014, 8:44am

Hi

Please update me how is the computer performing.

https://sites.google.com/site/cannedfixes/security-check/51c9d14017fa0-SecurityCheck.PNG
Scan with Security Check

Please download Security Check by Screen317 and save it to your desktop.

[*]Right-click on
https://sites.google.com/site/cannedfixes/security-check/51c9d14017fa0-SecurityCheck.PNG
icon and select
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg
Run as Administrator to start the tool.
[*]Follow onscreen instructions inside the black box. This scan won’t take long.
[*]Soon a notepad document called checkup.txt will open automaticaly.

Please include the content of that document.

system · August 22, 2014, 12:17am

The computer is running a lot better, but not as fast as it used to.

Here is the log for that Security Check program.

system · August 23, 2014, 9:15am

https://sites.google.com/site/cannedfixes/updating-software/updates.png
Update outdated software

Staying always updated is crucial, not only for your operating system, but also for any third-party installed software.
Your logs clearly indicate that some of your software needs updating.

https://sites.google.com/site/cannedfixes/updating-software/javacup.png
Updating Java manually

[*]Click the Start button
[*]Click Control Panel
[*]Double click Java - Looks like a coffee cup. You may have to switch to Classical View to see it.
[*]Click the Update tab
[*]Click Update Now
[*]Allow any updates to be downloaded and installed.
[*]If prompted (during the installation) to also install ASK toolbar, leave this unchecked - Ask does not have a good reputation.
[*]From Control panel also please remove any older versions of Java - do not leave them installed!.

Please remember to keep it always up-to-date.

https://sites.google.com/site/cannedfixes/delfix/51a5ce45263de-delfix.png
Clean with DelFix

Please download DelFix by Xplode and save it to your desktop.

[*]Right-click on
https://sites.google.com/site/cannedfixes/delfix/51a5ce45263de-delfix.png
icon and select
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg
Run as Administrator to start the tool.
[*]Ensure that Remove disinfection tools, Purge system restore and Reset system settings are checked.
[*]Push Run.
[*]When finished, it will display a notepad report.

Include it for my review.
Please also manually reboot your machine after posting your logfile.

system · August 25, 2014, 4:15am

I not longer have the Java Icon on my control panel. Please refer to my post from 8/8/13 when I was asking for help updating Java, but nothing ever worked. I still see the Java folder on my programs folder.

Here is the log for the DelFix program.

system · August 25, 2014, 6:28am

Hi

There was a sugestion made by Asyn about trying JavaRa:
http://singularlabs.com/software/javara/

Tried it?

system · August 27, 2014, 1:54am

I’ve already tried that. I keep getting the same ‘GetDefaultBrowserError.2’ msg.

system · August 27, 2014, 6:20am

FRST logfiles indicate that Java 7 update 9 is still present in your control panel and it’s not hidden. Go there and search for it in installed programs.

system · August 29, 2014, 12:45am

The Java icon is not displayed on the control panel at all. I do see the Java folder on the program files folder on my C drive. I keep getting the same error messages when I try to either download JRE 7 or update it. First the installation stops and gives me a message saying that it was interrupted, then I get a pop-up with that GetDefaultBrowserError:2. It’s the exact same thing that happened when I posted in here asking for hep on Aug 2013. I gave up :-[

system · August 29, 2014, 6:42am

Maybe try to uninstall it using Revo Uninstaller.
Download free version.

Post back the results.

system · September 16, 2014, 12:34am

I’m sorry for the delay, Java is now completely uninstalled. Now how do I start fresh with a new installation. What version should I download?

system · September 16, 2014, 8:24am

Hi

Since there was a couple of days, I’d like to take a fresh look at your systems state prior to making any changes