Computer won't boot, even in Safe Mode. Sticks at aswrvrt.sys

Viruses and worms
1

Hello all,

I have a desktop computer, running Windows 7, that won’t boot at all, even in safe mode. If I do try and boot it then it stops at aswrvrt.sys, flickers a blue screen, before restarting. I have run MHDD and there were no inputs in UNC X.

I created a recovery disk and have tried system restore but the older ones won’t restore and the newer ones don’t do anything.

I have already downloaded FRST and have the logs, which I have attached.

I have been trying to fix this for days with no luck so any help will be so gratefully received. Thank you.

2

Download the attached fixlist.txt to the same location as FRST
Run FRST as before and press fix

Then retry a boot to normal windows

3

Thank you. I did as you said and it then changed it so it failed on a different file. Luckily I used the power of Google and found a work around that particular problem and for the first time in days I am on my desktop. I am so happy. Thank you for your help.

4

What was the workaround that you found as the culprit is not Avast but I believe a windows defender update

5

It got stuck at classpnp.sys instead, after I used your fix. I then went into BIOS and changed the HDD from IDE to AHCI. When I quit BIOS it loaded straight into Windows and after logging in it carried out a system restore and rolled back to the 18th.

I am so relieved as I thought I might have to buy a new PC and it was fairly new.

6

I do not know what causes the problem, but it is better reinstall the system than to buy a new PC :smiley:

7
. I then went into BIOS and changed the HDD from IDE to AHCI.
Ta ... Avast will not do that but a windows update might
8

It wouldn’t be the first time I have lost a functioning PC to Windows Updates.

Thanks again for all your help. It is very much appreciated.

9

Glad you are fixed :slight_smile: