After the new avast update all my programs just shut down and google chrome said “aw snap”. I could not shut the computer down and was forced to shut it down manually. After it restarted I can NOT get pass the loading screen, it just stays there; even safe mode it gets stuck. I have tried everything from “last known working roll back” or w/e it’s called. I have tried re seating my ram, did hardware checks and everything passes. I tried wiping the whole computer but my cd drive is not working either now and I know it worked because I just burnt cd’s for my moms wedding. So I am hoping you guys have another solution that I have not thought of, I have been at this for 10 hours.
I am using Windows XP Professional 4GB ram. Oh and one of the ram slots do not work anymore. I know it was avast because the second that update notice came up, it all closed out and I also noticed I am not the only one having the same problems.
Can you access the computer bios? DEL OR F1 or other function key and reset to default configuration?
Sounds like motherboard or other hardware device has failed!
Try setting cd rom as first boot device, HDD AS SECOND.
Then you should be able to boot of your xp cd
Yes, I did set to default and I did set up the boot sequence like that. The hard drive test passed, so what else could it be? Also it is not the CD because I tried it on another computer and it worked.
AV problem could be responsible for many strange problems. CD/DVD-Rom failure is not one of them. In the midst of re-seating the RAM, might you have bumped something? If everything is failing, I would also think about checking the power supply.
Can you use a windows xp cd and try and boot off it?. You should get a message on your screen PRESS ANY KEY TO BOOT OF CD & RUN WINDOWS SETUP?
IF CD drive is first boot device you have to put the CD in it first and press power button after.
It was a shot in the dark, based on the Disc drive failing along with the other problem.
Good idea to try also, and I think XP disc also has some kind of repair option in it also, if I remember correctly (I’m one of a very scant minority who has never owned XP, so I’m not 100% sure).
If you can boot from xp cd rom. Then you can repair windows xp on top of it.
By reading that one ram slot is dead still sounds like motherboard fault. (Did you use anti static precautions ie grounding wrist strap (cmos chips get damaged by static electricity) then it wil be fryed!!!
Try taking out everything off the motherboard bare minimum sound cards /network cards etc and just leave cd rom and one bank of ram in the slot that is working and try booting from the cd again. Or enter bios and see that it is reporting ram correctly.
IDE CHANNELS SET ON MY COMPUTER AS FOLLOWS:
HDD PRIMARY IDE CHANNEL MASTER DEVICE. DMA MODE
CD ROM SECONDARY CHANNEL SLAVE DEVICE. DMA MODE
For dianogstics just use one ram chip that is working and as before last message try the bare minimum on the motherboard and try again booting from your cd rom if it fails try the cd rom on another IDE Channel. Also in the system bios is it showing the hard drive is visible?
