Conflict Between Avast! and Comodo Free Firewall

system · 2015-09-24T00:24:30.000Z

Hi Asyn,

Thank you very much for the reply and the link. I appreciate the help and guidance on how to proceed with Avast!

Rednose · 2015-09-24T00:33:32.000Z

Hi mybuddy1998

Asyn forgot to tell you that with the turorial, in case of a BSOD, in Step 7 Figure 4 you also have to select Full dumps.

Greetz, Red.

system · 2015-09-24T03:52:50.000Z

Hi Red,

Thanks so much for the heads up on the additional information Avast! needs. I was just getting ready to run the support tool and thought I’d check the Forum before doing so. So, your timing was perfect!

Best regards, mybuddy1998

Asyn · 2015-09-24T04:24:02.000Z

mybuddy1998 post:3:

Hi Asyn,

Thank you very much for the reply and the link. I appreciate the help and guidance on how to proceed with Avast!

You’re welcome.

PS: Thanks Red, a full dump won’t be wrong.

system · 2015-10-03T03:45:22.000Z

Hi,

It’s been over a week since I opened a ticket with Avast!'s Technical Support and submitted the file created by the Support Tool, but I haven’t heard anything from them yet. On September 29th, I added a note to the ticket asking if there was a problem with either the description of the issue in my ticket or with the submitted file, but that note did not prompt a reply. In the past, I’ve heard back from Technical Support within 1 day of opening ticket.

It seems that I should have gotten a reply by now even if it’s just to say they are investigating the issue which is what happened on one other ticket.

So, does anyone know of anyway to get someone in Technical Support to read and reply to my ticket?

Thank you very much for any and all suggestions.

Rednose · 2015-10-03T03:56:19.000Z

Can you please post your Ticket ID ?
As we can forward it then.

Greetz, Red.

system · 2015-10-04T01:16:35.000Z

Hi Red,

The ticket number is LOC-562-37311. Thank you so very much for forwarding it to Avast!'s Technical Support. I also included the ticket number in the comments box associated with the submitted file generated by the Support Tool.

Best regards,

mybuddy1998

Asyn · 2015-10-04T05:23:08.000Z

mybuddy1998 post:9:

The ticket number is LOC-562-37311. Thank you so very much for forwarding it to Avast!'s Technical Support.

NP, it’s done.

system · 2015-10-05T01:47:46.000Z

Hi Asyn,

Excellent. Thank you so very much for your help and for taking care of it so quickly.

Best regards,

mybuddy1998

Asyn · 2015-10-05T06:06:10.000Z

You’re welcome.

system · 2015-10-06T00:39:12.000Z

Hi,

I’m currently running Commodo’s free firewall, as well as Avast Free Antivirus. I was able to get around this conflict by completely disabling the following Commodo features:

Auto-Sandbox
HIPS
Viruscope

Avast! comes with HIPS, and an auto-sandbox features built in which conflict with the same features in Commodo’s free firewall, and with virus protection by Avast, Viruscope is unnecessary in my opinion.

I hope this information is helpful to you.

system · 2015-10-07T01:12:01.000Z

Hi jasoncollege24,

Thank you so very much for your help and the excellent suggestions. I really appreciate everything.

I have a few questions though:

Where is Auto-Sandbox in Avast!?
Do you use the Virtual Desktop? I can’t find a way of disabling it (which I really don’t want to do anyway as I think this is one of the best features in COMODO Free Firewall).
Are the settings in Avast!'s Web Scanning and Web Exclusions the same as COMODO’s HIPS? If not, how is HIPS accomplished in AVAST! Free Firewall? If it is, how have you configured these settings to behave like HIPS?

I apologize if these questions are very basic. I’m still fairly new to these 2 programs.

Thank you so very much for any additional information you can provide.

Best regards,

mybuddy1998

system · 2015-10-07T04:44:35.000Z

I have had no end of issues with the Comodo firewall and Avast, my solution was to switch to the ZoneAlarm Free Firewall. Once I did that I had no issues at all. Hope that helps.

system · 2015-10-08T01:47:23.000Z

Hi Darkwolf,

Thank you so very much for the information and the suggestion. I really appreciate knowing your experiences. I actually tried ZoneAlarm Free Firewall first, but, unfortunately, I was having problems connecting to many web sites which is why I switched to COMODO Free Firewall.

Best regards,

mybuddy1998

system · 2015-10-09T00:55:51.000Z

Hi,

I will try to answer your questions as best I can. I’ll start with your questions about Avast.

To find the settings for the HIPS feature in Avast, use the following procedure:

Double click/tap on the Avast! icon by your clock.
Click/tap on “Settings” at the bottom left of the Avast! window
Click/tap “Active Protection” near the top left of the new window.
Click/tap on the “Customize” link for the File System Shield
Click/tap on “Sensitivity” near the bottom of the left menu.

HIPS settings are at the bottom. My sensitivity is set at default, which is one lit bar.

HIPS (Host Intrusion Prevention System) monitors the execution of files, and code on your system in search of activity that it considers to be malicious in nature. If something runs that is considered malicious by Avast, it will halt it’s execution in order to prevent that app or code from doing harm. This feature is automatically enabled at these settings when Avast is installed.

I was incorrect concerning Avast’s sandbox feature. This feature is only available with Avast Internet Security, and Premier. Those options are not available in Avast! Free antivirus.

Commodo:

I don’t use the virtual desktop feature of Commodo, but I have in the past, and had no issues. This is basically the same as using the sandbox as everything is launched inside a contained environment. You can try leaving the auto-sandbox feature on in Commodo’s free firewall, and if you have blue screens, try disabling it.

Because Avast has built in HIPS, and virus protection, it is recommended that you disable HIPS, and Viruscope in Commodo. Disabling these should help prevent the conflicts you’ve been seeing between Commodo, and Avast.

system · 2015-10-09T01:31:41.000Z

Hi jasoncollege24,

Thank you so very much for the detailed information. I truly appreciate your taking the time to provide such precise and helpful information. I followed your instructions and configured Avast! and COMODO as you recommended.

Hopefully, these changes will prevent the conflicts between COMODO and Avast! and the resulting BSODs I’ve been experiencing.

Best regards,

mybuddy1998

system · 2015-10-10T00:22:12.000Z

Not a problem. If you still experience blue screens associated with your combined use of commodo, and avast, please let me know, and I will help you troubleshoot further.

system · 2015-10-12T05:33:08.000Z

Hi jasoncollege24,

Thank you so very much for the offer to continue to help me troubleshoot further should I still experience BSODs associated with my combined use of COMODO and Avast!. I am very grateful and appreciative of your kindness and willingness to help.

Best regards,

mybuddy1998

bob3160 · 2015-10-12T11:59:24.000Z

mybuddy1998 post:20:

Hi jasoncollege24,

Thank you so very much for the offer to continue to help me troubleshoot further should I still experience BSODs associated with my combined use of COMODO and Avast!. I am very grateful and appreciative of your kindness and willingness to help.

Best regards,

mybuddy1998

You do have another option. Since you’re using Windows 8, you already have an excellent firewall that comes with your OS.

system · 2015-10-13T00:12:41.000Z

Hi bob3160,

Thank you so very much for the very helpful information. I really appreciate the suggestion. I considered using the firewall that comes with Windows 8.1, but I really like some of the added features of COMODO, such as the virtual desktop, so I’m trying to continue using this program.

Best regards,

mybuddy1998

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