confused bout the scan result

avastuser2611 · 2007-09-02T16:01:08.000Z

hi ! follow the file path, then try to scan the unscanned file. right click on it, then try to scan and see if you’ll have the same result.

system · 2007-09-02T16:25:01.000Z

thanx nourine, il try it later, 1st to igor, im sorry it took me so long to post this screenshot, :-\ now here it is,

avastuser2611 · 2007-09-02T17:46:35.000Z

I meant
1 - put the address of the unscanned file in the address bar
C:\ PROGRAM FILES\ALWIL SOFTWARE\AVAST 4.… \0000: —>
2 - press Ok,
3 - go directly to the file.
4 - right click on it
5 - and scan it, then see if avast is unable to scan it.

system · 2007-09-02T18:39:34.000Z

geezzz, where can i find that address bar u mean nourine? im sorry i really dont get what u mean, can u pls elaborate more? thanx! :-[
i already scan it again but it says error.

avastuser2611 · 2007-09-02T18:47:04.000Z

okay anie !
1- scan your computer, after the scan is over, the error appears. in the window which shows the unscanned files copy the the the path which look like C:\ PROGRAM FILES\ALWIL SOFTWARE\AVAST 4.… \0000: —> . Open Desktop and paste the path in the address bar.
then
2 - press Ok,
3 - go directly to the file.
4 - right click on it
5 - and scan it, then see if avast is unable to scan it.

system · 2007-09-02T19:04:36.000Z

hello again nourine, thank u, i did what u said and this is what i found.

Lisandro · 2007-09-02T19:13:26.000Z

This folder seems to be messing…

system · 2007-09-02T19:44:22.000Z

hi tech, thanx for the response, i duno what to do with this file, i cant find it, then i try to moved it, theres an error, so i cant put it in the chest. ive tried several times but not workin at all .

Lisandro · 2007-09-02T20:23:37.000Z

anie post:14:

hi tech, thanx for the response, i duno what to do with this file, i cant find it, then i try to moved it, theres an error, so i cant put it in the chest. ive tried several times but not workin at all .

Can you post the full path of this file?

system · 2007-09-02T20:33:34.000Z

hi tech, thanx, im at wit-ends now, i cant find this annoying file, i tried scanning it again, i tried moving it to the avast moved folder, so that i can put it in the chest, but unfortunately the result only says an error has occured during the processing of 1 result(S)! .shall i delete the file permanently or juz in the recycle bin?
or, uninstall avast and install again?

heres the file i really cant find, C:\Program Files\Alwil Software\Avast4;;{E211B736-43FD-11D1-9EFB-0000F8757FCD}devid:{6BDD1FC6-810F-11D0-BEC7-08002BE2092F}\0000:

avastuser2611 · 2007-09-02T21:17:23.000Z

anie post:12:

hello again nourine, thank u, i did what u said and this is what i found.

the file cannot be opened because you put the path of the file in the internet explorer, you should paste in the windows explorer

avastuser2611 · 2007-09-02T21:21:32.000Z

anie post:16:

hi tech, thanx, im at wit-ends now, i cant find this annoying file, i tried scanning it again, i tried moving it to the avast moved folder, so that i can put it in the chest, but unfortunately the result only says an error has occured during the processing of 1 result(S)! .shall i delete the file permanently or juz in the recycle bin?
or, uninstall avast and install again?

heres the file i really cant find, C:\Program Files\Alwil Software\Avast4;;{E211B736-43FD-11D1-9EFB-0000F8757FCD}devid:{6BDD1FC6-810F-11D0-BEC7-08002BE2092F}\0000:

to find this file you should “show hidden files” and " hidden files of the system"

system · 2007-09-02T21:42:40.000Z

hi guys, thanx for all the help, i really appreciate it. with regards to the link that maxx_original gave me a few hrs ago, http://forum.avast.com/index.php?topic=29806.0, i check this out and i found somethin interesting what aidendale(a newbie too) said that she found the file in her Logitech Quickcam Pro 5000 folder.
since i also have a Logitech Quickcam communicate stx, i made a wild guess this thing may also cause the prob i got, so what i did, before i scan again, i unmark the Logitech Quickcam communicate stx so that it can be excluded while avast is scanning, and fortunately after the scan, i ddnt got any scan results like the 1 i mentioned before. question is, will i keep it that way? exclude Logitech Quickcam during scanning?

Vlk · 2007-09-02T21:50:35.000Z

Nourine, I apreciate your willingness to help, but I’m sorry to say that in this paricular case your recommendations are rather confusing.
The problem is indeed related to the Logitech “folder” (it’s not really a folder, in the filesystem sense of word).

Anie, all you need to do to prevent the problem from occuring is not have the Logitech folder checked, thats it.

Thanks
Vlk

avastuser2611 · 2007-09-02T21:52:06.000Z

Vlk post:20:

Nourine, I apreciate your willingness to help, but I’m sorry to say that in this paricular case your recommendations are rather confusing.
The problem is indeed related to the Logitech “folder” (it’s not really a folder, in the filesystem sense of word).

Anie, all you need to do to prevent the problem from occuring is not have the Logitech folder checked, thats it.

Thanks
Vlk

yes, it’s not a file, you’re right. I see, thanks.

avastuser2611 · 2007-09-02T21:58:57.000Z

anie post:16:

hi tech, thanx, im at wit-ends now, i cant find this annoying file, i tried scanning it again, i tried moving it to the avast moved folder, so that i can put it in the chest, but unfortunately the result only says an error has occured during the processing of 1 result(S)! .shall i delete the file permanently or juz in the recycle bin?
or, uninstall avast and install again?

heres the file i really cant find, C:\Program Files\Alwil Software\Avast4;;{E211B736-43FD-11D1-9EFB-0000F8757FCD}devid:{6BDD1FC6-810F-11D0-BEC7-08002BE2092F}\0000:

the path of the file system which cannot be scaned is m: C:\Program Files\Alwil Software\Avast4;;{E211B736-43FD-11D1-9EFB-0000F8757FCD}devid:{6BDD1FC6-810F-11D0-BEC7-08002BE2092F}\0000:
it cannot be seen,but can be scanned this way :

the filesystem belongs to Avast itself, if you want to scan it successfully.
right click on the icone of Avast, click “Stop On-Access Protection”.
Open “Desktop” in the address bar, Copy and Paste this : C:\Program Files\Alwil Software then press Ok
you’ll find a file named " Avast4" right click on it then “scan Avast” and try to scan it.
and see if you’ll have the same error.

system · 2007-09-02T22:00:36.000Z

Vlk post:20:

Nourine, I apreciate your willingness to help, but I’m sorry to say that in this paricular case your recommendations are rather confusing.
The problem is indeed related to the Logitech “folder” (it’s not really a folder, in the filesystem sense of word).

Anie, all you need to do to prevent the problem from occuring is not have the Logitech folder checked, thats it.

Thanks
Vlk

hi Vlk, thanx alot too, aye, now i know how to prevent it, aaaawww, was really on my wit-ends an hour ago, >:( LOL! thanx guys for helping me out. now im relieved. ok, goodnight everybody!

system · 2007-09-02T22:10:16.000Z

Nourine post:22:

anie post:16:

hi tech, thanx, im at wit-ends now, i cant find this annoying file, i tried scanning it again, i tried moving it to the avast moved folder, so that i can put it in the chest, but unfortunately the result only says an error has occured during the processing of 1 result(S)! .shall i delete the file permanently or juz in the recycle bin?
or, uninstall avast and install again?

heres the file i really cant find, C:\Program Files\Alwil Software\Avast4;;{E211B736-43FD-11D1-9EFB-0000F8757FCD}devid:{6BDD1FC6-810F-11D0-BEC7-08002BE2092F}\0000:

the path of the file system which cannot be scaned is m: C:\Program Files\Alwil Software\Avast4;;{E211B736-43FD-11D1-9EFB-0000F8757FCD}devid:{6BDD1FC6-810F-11D0-BEC7-08002BE2092F}\0000:
it cannot be seen,but can be scanned this way :

the filesystem belongs to Avast itself, if you want to scan it successfully.
right click on the icone of Avast, click “Stop On-Access Protection”.
Open “Desktop” in the address bar, Copy and Paste this : C:\Program Files\Alwil Software then press Ok
you’ll find a file named " Avast4" right click on it then “scan Avast” and try to scan it.
and see if you’ll have the same error.

hi nourine, thanx, i ddnt got any error after the scan but i ddnt click the STOP ON-ACCESS PROTECTION, im afraid i leave my pc unprotected.

avastuser2611 · 2007-09-02T22:14:33.000Z

you’re welcome anie.
I noticed that avast cannot scan files or file system which are used by another processus. and since the file system that you have in your computer belongs to Avast and cannot be scanned, the Stop On-access Protection is done to be able to scann the unscanned path.
now you have to turn on the ON-access Protection to protect your computer always and in the real-time.
take care

Lisandro · 2007-09-02T22:42:20.000Z

Vista troubles with symbolic links to files are explained by Igor:
http://forum.avast.com/index.php?topic=27330.msg223192#msg223192

I never found a better explanation. Sorry, I’m new on Vista too.

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