Hey all. I am having problems with viruses. I am 15 years old and I am having problems with Avast 4 Home Edition. It found 5 viruses but I could only delete 1 of them. I have a print screen to show you.
It’s kinda small but the 4 highlighted viruses found I can’t delete. 3 of them are in my C:\Sound Volume Information flder, but there is 1 problem. I don’t have a Sound Volume Information folder in my C drive. I can’t delete them through Avast 4 or manually(because I can’t find them, and I don’t know how to delete them other than send them to my Recycle Bin. If I delete it manually should I send it to my Recycle Bin and then empty the Recycle Bin?) Is there a way to delete these viruses throught Avast? Also my homepage on the internet has changed to a fake AntiVirus program, and every time I try to change it, it switches back to the fake AntiVirus site. Is there a way to fix that also?
First deletion isn’t really a good first option (you have none left), ‘first do no harm’ don’t delete, send virus to the chest and investigate.
It is System Volume Information not ‘sound’ this folder is usually hidden so you nee to ‘show hidden files and folders’ in Explorer, Tools, Folder Options to see them.
The C:\System Volume Information folder is a part of the system restore function and as such is protected by windows, the only really effective way to clean infected _restore points is to disable system restore and reboot. This will clear ALL _restore points. Once you have disabled system restore, reboot, scan your PC again and if clear enable system restore.
Well I can’t get it to show up. You are right it is System not Sound. But when I click on show hidden folders and files all I get is files. I don’t know what they are of but it’s not showing that folder. What should I do now?
Also how can I fix my homepage. I switch it but it just goes back to the other one I don’t want. It’s a fake site I think and the address bar just says http//asecurityservice.com. If that turns into a link please don’t click it. It might give you a virus. But also a popup comes up. This is what it looks like:
You don’t really need to be able to see the system volume information folder to be able to clear it out by disabling system restore and rebooting.
I can’t be much practical help as I don’t have the system restore enabled (I use something else to provide that protection) and don’t have those folders displayed on my system even though they were empty, they used to be there. So I don’t know if this is a security update giving extra hidden status.
If you have been getting any pop-ups related to your infected warnings it may also be a rogue program at work. A new tool RogueRemover, available here http://www.malwarebytes.org/rogueremover.php
I recommend using Spyware Terminator for real-time protection. Use AVG anti-spyware (formerly Ewido) & SUPERAntispyware for on-demand scanning. Turn off scheduled scanning in Spyware Terminator, its an annoyance.
Spyware Terminator is completely free. The free versions of AVG anti-spyware & SUPERAntispyware are
on-demand only.
WOW! RougeRemover worked great. It was a super fast scan, but it seemed to be VERY accurate on what it was scanning. I can keep my homepage, it won’t change. I’m not sure if I still have viruses but I am scanning with avast! right now to check. Thanks everyone!
Though it would have been nice to see what rogueremover reported/removed.
Yoy would also be advised to have a specialist anti-spyware application installed, either AVG-AS 30 day trial with resident protection then reverts to free version no resident protection or auto updates and on-demand scans.
That would allow you to also use SuperAntiSpyware after the avg-as trial period (or disable the resident protection in avg-as) which as rdmaloyjr mentioned gives resident protection.