Why did you edit your first 2 messages ?
even if the problem seemed to be resolved on the 31st, your original message could always help others …and only those who have followed this topic from the beginning know what about and will help you.
Besides,as far I’m concerned I can not understand why the contact link does not work for you.
Yet even if the answer (to the ticket) is sometimes a bit long, it finally happens, as with an email
