Confused

chris... · 2017-11-04T12:24:29.000Z

Why did you edit your first 2 messages ?
even if the problem seemed to be resolved on the 31st, your original message could always help others …and only those who have followed this topic from the beginning know what about and will help you.
Besides,as far I’m concerned I can not understand why the contact link does not work for you.
Yet even if the answer (to the ticket) is sometimes a bit long, it finally happens, as with an email

c0mpute · 2017-11-04T13:32:05.000Z

chris05 post:22:

Why did you edit your first 2 messages ?
even if the problem seemed to be resolved on the 31st, your original message could always help others …and only those who have followed this topic from the beginning know what about and will help you.
Besides,as far I’m concerned I can not understand why the contact link does not work for you.
Yet even if the answer (to the ticket) is sometimes a bit long, it finally happens, as with an email

The contact links works to a phone number, it has +61 which is for ringing to australia, not for ringing outside of australia.
I must apologize though i have to admit, this has to be the most difficult, the most painful and bad kind of customer service i have come across.
What i am saying is that i only got one chance to submit a request into a page, i can not find that page to write and explain what happened…
I can not understand why avast does not have any email support to make it easy for customers to resolve issues,
This is not a simple program problem. it is $100 i paid for 2 years subscription and no support…
I have lost count of how many times i have asked for an email address so i dont have to bother people on this forum…

The reason i took down some previous posts was because i feel that the whole world does not need to know my problem or my details, if i could i would have actually deleted this threat , because it is an inquiry about a product that has been bought and paid for and not delivered properly.

Please just give me an email address to contact avast support so i can sort it out with them… unless i am going blind and someone has either posted it already or it is on the website that is related to such small writing that i never noticed it… .

thank you…

bob3160 · 2017-11-04T14:22:16.000Z

Sales - Orders & Renewals https://www.avast.com/faq.php?article=AVKB24#artTitle

chris... · 2017-11-04T17:12:12.000Z

I still do not understand why you can not contact the support in writing by
https://support.avast.com/contact
as proposed in #2

Though what is the problem with just contacting them via email and leaving the details of the purchase?

What about: https://support.avast.com/contact/sales or https://support.avast.com/contact/sales_other

bob3160 · 2017-11-04T17:56:07.000Z

chris05 post:25:

I still do not understand why you can not contact the support in writing by
https://support.avast.com/contact
as proposed in #2

Though what is the problem with just contacting them via email and leaving the details of the purchase?
What about: https://support.avast.com/contact/sales or https://support.avast.com/contact/sales_other

If you had tried it, you would have noticed it ends up in the same place:
Support data base of Forum.

bob3160 · 2017-11-04T18:00:02.000Z

Reported to Avast.

chris... · 2017-11-04T18:38:00.000Z

bob3160 post:26:

If you had tried it, you would have noticed it ends up in the same place:
Support data base of Forum.

No, I did not go to the end because I have nothing to ask for but others have managed to do it and did not reported issue ???
Tell you that the return to Support data base of forum is done after pressing the button “submit the request” as on my screenshot (in French) ?

c0mpute · 2017-11-05T00:05:57.000Z

Its amazing, every link given leads back to the same kind of page https://support.avast.com/en-au/contact/sales_other
As you can see in the link, it is contact and sales/other problem. Avast has not recognized my payment to them via BPay, they need to know that there might have been a mistake in the number i used for a reference to them as they gave me more than one order number yet did not explain clearly which order number to use while paying through BPay…

This is why a simple email address would suffice … no one here can really do anything about it … only avast staff…

Sorry, though i prefer not to ring overseas/internationally or to a 3rd party company that pretends to act as avast even though it claims not to be avast…

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Where is avast staff? shouldn’t they monitor these forums as well? is that not what these forums are for, to help?
The only reason I used BPay instead of Paypal, is because i do not like automatic renewal systems, I believe if you want to have auto renewal that you should have that option to pick it when you are on the Paypal website, not have to go through the extra hassles of going to avast to make a request to them to stop auto renewal services…

As a customer i want the most easiest and simplest way to purchase something. along with the obvious support that seems to be more confusing than helpful…

bob3160 · 2017-11-05T00:23:28.000Z

It’s the weekend. Patience.

c0mpute · 2017-11-05T00:33:33.000Z

bob3160 post:30:

It’s the weekend. Patience.

yep, will do… thanks (Y)

chris... · 2017-11-05T12:17:59.000Z

c0mpute post:29:

The only reason I used BPay instead of Paypal, is because i do not like automatic renewal systems, I believe if you want to have auto renewal that you should have that option to pick it when you are on the Paypal website

Are you sure you can’t with Paypal ?
https://www.paypal.com/us/selfhelp/article/FAQ1916/8
https://www.paypal.com/us/selfhelp/article/i’ve-signed-up-and-paid-for-a-preapproved-payment-agreement,-such-as-a-recurring-payment,-subscription,-automatic-billing-or-installment-plan.-how-can-i-find-it-faq1916
nb:sorry , I’m in France and links are showned in “fr”(DNS) undeed “us”
even if it was not for avast, I was able to delete an automatic renewal of another site by this way in my Paypal account

however, I completely agree, the technical support (and especially commercial) is far from what it should offer for a commercial company, with sales passing through third parts and the difficulties avast has in gathering essential information.
There are enough reports here to show that. :-[

c0mpute · 2017-11-06T02:32:52.000Z

chris05 post:32:

c0mpute post:29:

The only reason I used BPay instead of Paypal, is because i do not like automatic renewal systems, I believe if you want to have auto renewal that you should have that option to pick it when you are on the Paypal website

Are you sure you can’t with Paypal ?
https://www.paypal.com/us/selfhelp/article/FAQ1916/8
https://www.paypal.com/us/selfhelp/article/i’ve-signed-up-and-paid-for-a-preapproved-payment-agreement,-such-as-a-recurring-payment,-subscription,-automatic-billing-or-installment-plan.-how-can-i-find-it-faq1916
nb:sorry , I’m in France and links are showned in “fr”(DNS) undeed “us”
even if it was not for avast, I was able to delete an automatic renewal of another site by this way in my Paypal account

however, I completely agree, the technical support (and especially commercial) is far from what it should offer for a commercial company, with sales passing through third parts and the difficulties avast has in gathering essential information.
There are enough reports here to show that. :-[

Its still more trouble than its worth… because if i want auto renewal, i would go out of my way to select it…

This still has not solved my problem of contacting support so that i can email them directly to look into a payment problem…
It seems avoidance and lack of staff at these forums is rife …

This is the second weekend since i posted and i have not seen nor heard from avast staff of any kind or had an email posted… what kind of company makes it hard for their customers to contact them? to top it off, avast makes a program with an uninstall program that cant uninstall it, yet you have to go into safe mode? …

Where is the avast staff? They are the people i want to speak to, to contact about this problem…
It is becoming frustrating, so much so, that i am thinking on just asking for a refund and going somewhere else. :

If i have to, I would even consider reporting them to the department of fair trading in New South Wales Australia…

bob3160 · 2017-11-06T13:30:12.000Z

c0mpute post:33:

chris05 post:32:

c0mpute post:29:

The only reason I used BPay instead of Paypal, is because i do not like automatic renewal systems, I believe if you want to have auto renewal that you should have that option to pick it when you are on the Paypal website

Are you sure you can’t with Paypal ?
https://www.paypal.com/us/selfhelp/article/FAQ1916/8
https://www.paypal.com/us/selfhelp/article/i’ve-signed-up-and-paid-for-a-preapproved-payment-agreement,-such-as-a-recurring-payment,-subscription,-automatic-billing-or-installment-plan.-how-can-i-find-it-faq1916
nb:sorry , I’m in France and links are showned in “fr”(DNS) undeed “us”
even if it was not for avast, I was able to delete an automatic renewal of another site by this way in my Paypal account

however, I completely agree, the technical support (and especially commercial) is far from what it should offer for a commercial company, with sales passing through third parts and the difficulties avast has in gathering essential information.
There are enough reports here to show that. :-[

Its still more trouble than its worth… because if i want auto renewal, i would go out of my way to select it…

This still has not solved my problem of contacting support so that i can email them directly to look into a payment problem…
It seems avoidance and lack of staff at these forums is rife …

This is the second weekend since i posted and i have not seen nor heard from avast staff of any kind or had an email posted… what kind of company makes it hard for their customers to contact them? to top it off, avast makes a program with an uninstall program that cant uninstall it, yet you have to go into safe mode? …

Where is the avast staff? They are the people i want to speak to, to contact about this problem…
It is becoming frustrating, so much so, that i am thinking on just asking for a refund and going somewhere else. :

If i have to, I would even consider reporting them to the department of fair trading in New South Wales Australia…

If you have a paid version, contacting Avast is easy:
https://support.avast.com/en-us/contact/
Sales - Orders & Renewals https://www.avast.com/faq.php?article=AVKB24#artTitle
If you’re using the free version you either need to rely on this forum or use the fact section of Avast.
Apparently you aren’t aware that parts of a program that are in use can’t be removed unless you go into safe mode.
It isn’t unusual or strange.

c0mpute · 2017-11-07T09:15:11.000Z

bob3160 post:34:

c0mpute post:33:

chris05 post:32:

c0mpute post:29:

The only reason I used BPay instead of Paypal, is because i do not like automatic renewal systems, I believe if you want to have auto renewal that you should have that option to pick it when you are on the Paypal website

Are you sure you can’t with Paypal ?
https://www.paypal.com/us/selfhelp/article/FAQ1916/8
https://www.paypal.com/us/selfhelp/article/i’ve-signed-up-and-paid-for-a-preapproved-payment-agreement,-such-as-a-recurring-payment,-subscription,-automatic-billing-or-installment-plan.-how-can-i-find-it-faq1916
nb:sorry , I’m in France and links are showned in “fr”(DNS) undeed “us”
even if it was not for avast, I was able to delete an automatic renewal of another site by this way in my Paypal account

however, I completely agree, the technical support (and especially commercial) is far from what it should offer for a commercial company, with sales passing through third parts and the difficulties avast has in gathering essential information.
There are enough reports here to show that. :-[

Its still more trouble than its worth… because if i want auto renewal, i would go out of my way to select it…

This still has not solved my problem of contacting support so that i can email them directly to look into a payment problem…
It seems avoidance and lack of staff at these forums is rife …

This is the second weekend since i posted and i have not seen nor heard from avast staff of any kind or had an email posted… what kind of company makes it hard for their customers to contact them? to top it off, avast makes a program with an uninstall program that cant uninstall it, yet you have to go into safe mode? …

Where is the avast staff? They are the people i want to speak to, to contact about this problem…
It is becoming frustrating, so much so, that i am thinking on just asking for a refund and going somewhere else. :

If i have to, I would even consider reporting them to the department of fair trading in New South Wales Australia…

If you have a paid version, contacting Avast is easy:
https://support.avast.com/en-us/contact/
Sales - Orders & Renewals https://www.avast.com/faq.php?article=AVKB24#artTitle
If you’re using the free version you either need to rely on this forum or use the fact section of Avast.
Apparently you aren’t aware that parts of a program that are in use can’t be removed unless you go into safe mode.
It isn’t unusual or strange.

I ended up being able to contact support this morning my time, i ended up getting a reply to pay for the item via BPay, i replied to their email explaining I did pay for it"

I also understand that avast uses system files, though i dont see how that would stop avast from being uninstalled the conventional way and rebooting once the changes are made… anyway. that was here nor there…

This seems like an auto response.
Dear Drew Gibson,

Thank you for ordering from AVAST Software s.r.o… Your order has been submitted and is awaiting payment. You have chosen BPAY as your payment method. Your order will not be available or shipped until payment has been received and processed. If you have already completed payment, please disregard this notice.
This product was paid for on the 26th of oct… thats when the transaction was processed …

They need to look for the payment as the wrong order number they supplied might have been put in for a reference code when paying for it via BPay… All i am doing is waiting for the license and this is the kind of customer service i get from them?? Sorry, though this sort of thing should have been handled instantly …

bob3160 · 2017-11-07T13:01:14.000Z

Reported to Avast.

c0mpute · 2017-11-07T13:29:32.000Z

I had to do something to prove it, since i have contacted them. i have had nothing but what seemed to be an auto response …

this is getting beyond the joke… being a devoted avast user for years and getting no replies, no customer service … its so funny its not laughable.

bob3160 · 2017-11-07T13:33:09.000Z

I suggest you edit your last post and get rid of your order information.
Share that with Avast when and if they ask for it.
Not here on the open forum. It’s your information not everyone’s.

c0mpute · 2017-11-08T22:28:17.000Z

bob3160 post:38:

I suggest you edit your last post and get rid of your order information.
Share that with Avast when and if they ask for it.
Not here on the open forum. It’s your information not everyone’s.

Why are they not responding to my emails. this is absurd

c0mpute · 2017-11-09T10:00:04.000Z

As a one time devoted customer of avast for years, it seems this kind of treatment and customer service is something no one should have to put up with…
I wont be doing avast any more favors and once i write a review of this, it wont be a good one either…

moroni · 2017-11-09T10:16:10.000Z

Hi c0mpute,

I am very sorry about this. I just added a license to your account (you can find it at my.avast.com) for you to use it while we sort out the billing issue.
We need some details of the transaction, I will have someone reaching out to you by email.

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