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I’m in the middle of this right now. I got an email warning me to renew, and stating specifically that I wouldn’t lose anything by renewing early - ‘We just extend your expiry date by a year’. So I renewed - in the process I was offered an upgrade (not free, but discounted) to Premier, so I took that option and made the combined payment. The license key for renewal that arrived was dated a month short - ‘Valid from purchase, not activation’. I guess they have confused themselves - the Premier expires on one date, the Internet security on another - but that’s a problem they have given themselves.
It’s not a lot of cash, but the insight into Avast customer support in trying to clear this up has been terrible - this is obviously a sales issue (they’ve sold me a short-dated licence key!), but sales consistently try to hand me off to tech support. Tech support have a helpline in Europe (00420 274 005 777) which rings for a while and then tells me that the person at extension 666 is not at their desk, please leave a message - eh? Their response to emailed support tickets is a simple email telling me how to insert a license key (I know!); and that’s about it. I’m on email 15 and counting, and there is no way to escalate this as far as I can see. Anybody had any luck?